Customer Service Human Resource

Shamice Swinton

**** *. ****** **

Apt. **

Las Vegas, NV 89103

856-***-**** *******.*******@*****.***

Professional Profile

To obtain a position, where I can maximize my strong administrative, customer service, and communication skills to enhance the productivity of a company.

Education

Johnson & Wales University

11/08 Providence, RI

Concentrations: Human Resource Management/Psychology/Sociology

Bachelor of Science, Criminal Justice

Highlights of Qualifications

• Skilled in Psycho Social Rehabilitative and Basic Skills Services, written communications and professionalism

• Excellent organizational skills; Able to manage multiple tasks simultaneously; Detailed Orientated

• Extensive knowledge in Windows Applications (Windows 07, Windows XP, Word, Excel, PowerPoint), Typing 42wpm

Work Experience

Program Coordinator

Unity Village

06/09 06/10 Las Vegas, NV

• Debriefed the program director about clients overall progress.

• Communicated to clients’ guardians about behavioral/academic progress and regression.

• Provided therapeutic methods on anger management, emotional development, and self awareness training.

• Updated database with clients’ daily reports in order to be compliant with Medicaid policies and procedures.

• Created and implemented programs and coordinated programs/activities for special needs children of all age groups.

• Supervised program instructors on daily activities related to improving the training and development of children social skills.

Created quarterly financial plans and budgets for the Day Treatment Academy Department which is a sector of a Non Profit Organization.

• Assisted in Human Resource responsibilities including: scheduling and interviewing qualified candidates, promoting teamwork, and training new

employees

Education Coordinator

Boys & Girls Club of Pawtucket

03/08 12/08 Pawtucket, RI

•

Recruited high risk children to join educational program.

• Oversaw Go Girls Go which is a Health and Wellness development program.

• Worked with Program Director and parents to compile statistical data and report on program objectives.

• Developed highly effective lesson plans to increase literacy, critical thinking skills, and creative development.

Developed and maintained public relations to increase the visibility and attendance of programs and activities.

• Coordinated all academic programs which included supervision of volunteers and development of work study amongst staff.

.

Front Desk Manager

08/05 11/07 Johnson & Wales University: Office of Residential Life Providence, RI

• Managed multiple telephone lines and transferred calls to appropriate parties.

• Communicated, implemented, and enforced various residential rules and policies.

• Assisted the Residential life department with daily activities for managing college residential hall.

• Created daily management reports to update director as well as other staff on activities and issues that occurred during a shift.

• Supervised daily responsibilities of 5 6 employees by supporting them in answering telephone inquiries, sorting mail, and checking visitors’ IDs

Legal Assistant, Intern

Law Office of Lewis P. Hannah

05/05 08/05 Philadelphia, PA

• Communicated daily to staff and clients of the law office.

• Managed bookkeeping of various clients’ court cases and documents.

• Provided transcribing of legal dictation, minutes of legal meetings, settlement discussions, and interviews.

• Oversaw administrative aspects of the Legal Department including: mail distribution, tracking schedules, maintaining files and updating general information

about processes.

Affiliations, Awards

• Sigma Gamma Rho Sorority, Incorporated, Secretary

• Who’s Who Among Students in American Universities & Colleges 2008

• Employee of the Month, Boys & Girls Club

03/2010 Present

2008

10/2008

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