Customer Service Medical Billing

Michelle Sanchez Villarreal

*** ****** **

Lavon, TX 75166

Phone: 972-***-****

*********@*****.***

QUALIFICATIONS

Bilingual in Spanish and English, customer service experience, seven

years collections, people management, financial skills and

negotiations, meticulous attention to detail, and experienced in

various computer word processing software. Type at least 60 wpm.

Knowledgeable in Windows XP, Vista, 7, Excel, and ten-key by touch.

EDUCATION

Up to 55 credit hours in Psychology from the University of Texas at

San Antonio

Buena High School, Diploma 1997

U.S. Career Institute, Diploma 2007 for Medical Billing and Claims

Specialist

EMPLOYMENT

Customer Care Representative, CVS Caremark June 15, 2009-present

In an inbound call environment, I serve as a consultative resource to

clients, physicians, and

members in need of assistance with their mail order service,

prescription benefit plan, and provide

appropriate solutions and efficient customer service. I assist the

Research department by placing

outbound calls to the members providing the resolution to inquiries

and/or concerns they may

have had regarding their plan or prescriptions. I was chosen by

management to assist new hire

trainees during their call times before and after completing their

training course.

Head of Department, Global e Telecom February 2, 2004-June 2007

Began with the company in the Recovery Department collecting on

electronic check conversion returns. Found ways to locate and contact

the consumer by utilizing search engines provided, and arranged ways

to collect the transaction amount owed. I also uncovered fraudulent

activities by investigating account documentation. Within four months,

advanced into a team leader position guiding six other associates.

After a year, was promoted to Head of the Collections Department, in

which, I maintained collection guidelines by writing and updating

collection policies and procedures, monitored collection efforts by

auditing accounts and reports, minimized and determined losses by

writing off bad-debt accounts to outside agencies or attorneys,

completed operational requirements by scheduling and assigning

employees, maintained collection staff job results by counseling and

disciplining employees, and contributed to team effort by

accomplishing related results as needed.

Collector, NCC Business Services March 25, 2003-January

2004

Made phone calls to numerous debtors collecting payments on loans,

apartments, and retail accounts. Utilized a variety of search engines

provided to locate and contact non-payers.

Bartender, Finish Line March 3, 2002-May 2003

Serving local customers with alcoholic beverages, work both the

inventory and register during and at the end of the shifts,

responsible for opening and closing shift duties according to

schedule.

Collections, Security Services FCU May 5, 2001-October 2001

Made outbound calls to members overdue on car and mortgage loans, and

credit cards. Provided members with current and up to date statements

on existing accounts, and accepted payments. Responsible for

administering letters for past due loans to clients.

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