Customer Service Manager

TAKITA HUNTLEY

**** **** ******** *****, *******, FL 32811

407-***-****

******.*******@*****.***

QUALIFICATIONS SUMMARY

. Competent individual with professional customer service skills and

possesses the ability to work equally well in a group or independently.

. Experienced manager, cash handler and data entry operator, computer

literate and interfaces regularly with Microsoft office programs including,

windows and excel, proficient knowledge of internet, fax and copy machines.

WORK EXPERIENCE

Master's Inn Orlando, FL 08/2003 - 08/2009

Assistant General Manager

. Oversaw daily operations for the hotel.

. Developed and managed schedules, payroll, training, customer

service and guest relations departments.

. Provided efficient customer served and ensured customer and guest

satisfaction.

. Created pleasant atmosphere and employee incentives program.

Ramada Resort Orlando, FL 01/2002 - 06/2003

Reservation Sales Agent

. Answered multi-line phones and handled inbound calls, customer

calls and hotel reservations.

. Obtained confirmation of travel and lodge space and rate

information.

. Planned trips, offered travel suggestions, prepared itineraries

that included points of interest, restaurants and availability of

emergency services during the trip.

. Managed filing, faxing copying and other administrative functions

for the resort.

Bank of America Orlando, FL 10/2000 - 01/2002

Internal Teller

. Managed internal cash flow and bundling of cash inside the banking

system.

. Oversaw daily office management functions that included filing,

faxing, copying and drafting reports.

. Prepared money to be shipped to headquarters and other various

banking centers..

. Provided answers to inquiries as required..

EDUCATION

Cornerstone Christian Academy Atlanta, GA

Diploma

References furnished upon request.

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