Manager Customer Service

Jess Morales

**** **** ****** **** *******, RI 401-***-**** *********@***.***

Administrative Manager ? Account Manager ? Business Relations

Highlights of Qualifications:

. Motivated business professional with over 5 years administrative

experience

. Well versed in principles and practices of administrative management

including: managing files, dictation, maintaining office equipment and

inventory

. Disciplined, highly detail oriented individual with natural ability to

establish successful business relationships

. Knowledge of Microsoft office programs, database software, and

certified in QuickBooks 2007

. Skilled at handling confidential critical information in professional

and efficient manner

. Excels at planning, development and implementation of all aspects of a

project

. Ability to meet deadlines and see project through to fruition

. Aptitude for problem sensitivity, sense of urgency and time management

. Dependable with excellent work ethics and ability to adapt easily

. Effectively manages high stress environment with patience and tact

Professional Experience:

. Provided critical assistance during transition from Aspen Auto Sales

to Nu-Look Auto and Truck

. Conceptualized brand new company logo for advertising and business to

business marketing

. Facilitated accurate call distribution of high volume, used automotive

dealership

. Upheld companywide high standards of excellence in customer service

. Coordinated and maintained calendar of appointments for company owner

. Established business rapport with outside vendors in order to better

serve clientele

. Expedited contract process between client and financial funding

institution

. Created and implemented company email policy and procedures

. Managed Accounts Payables and Accounts Receivables

2006-2010 Nu-Look Auto and Truck

Johnston, RI

Administrative Support Manager

2001-2006 Aspen Auto Sales North

Smithfield, RI

Administrative Support Manager

Certifications:

. Quickbooks 2007 West Warwick, RI

. Pharmacy Tech I License Providence, RI

. Pharmaceutical Terminology West Warwick, RI

. ServSafe Certification Cumberland, RI

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