Customer Service Manager
Resume:
Gessie Boyd
Fontana, CA *****
**********@*****.***
Professional Experience:
REPACK COORDINATOR/DATA ENTRY, 2 years 7 months experience
SECURITY OFFICER, 6 months experience
TRANSPORTATION SCHEDULER, 7 years 6 months experience
CUSTOMER SERVICE, 7 years 6 months experience
GENERAL OFFICE, 7 years 6 months experience
MGA Entertainment
Rialto, CA
Repack Coordinator
3/06 to 10/08
Data Entry, change item numbers in the system, Assign pick locations for inventory, Print bin
reports, transfer items in the system, assign inventory into the pick location, enter sample
inventory qty coming in, and qty going out, cycle count inventory. Receive work orders for
repack jobs for customers such as WAL-MART, SAM’S CLUB, TARGET etc. File, Customer
Service.
APPLAUSE ENTERPRISES
Carson, California
Team Leader – Traffic /Customer Support Coordinator
1995-2004
Responsible for timely, accurate shipment of goods. 3,000 small package and 1,000 common
carriers cases shipped each day. Supports outside Sales force of 150 distributed nationwide.
Assigns daily tasks and provides leadership to 15 reports.
• Knowledgeable and monitors activity of automated shipping computer (Aristo).
• Comply to customers compliances, delivery problems, damages, and shortage.
• Delegates work assignments to shipping staff, answer phones.
• Familiar with Export Order rules and regulations, airway bills, packing list.
• Type bills of lading, export spread sheets, shipping labels, update routing guide, file
new routing guides, and bills, call customers and carriers.
• Responsible for daily common carrier pick-ups, process freight orders.
• Performed various data entry tasks include billing customers orders.
• Maintained inventory and shipped samples to outside sales force of 90
representatives.
• Responsible for optimizing shipping orders in a timely and efficient manner with
accurate routing procedures, track shipments.
• Printing of picks slips for sales force, faxing, coping.
• Schedule pick-ups for LTL,TL, shipments, get rate quotes.
• Update routing procedures regular, provides daily report from ups/fed-ex
• Use net query to retrieve information about specific orders, update changes as
needed.
• Call Customers, to let them know their orders are ready for pick-up, generate their
invoices, make sure they have all of their cartons, and nothing is missing, locate hard
to find items, items that is no longer in stock, replace damage, or missing product,
give them pick-up numbers, and pick-up times..
Order Picker / Checker
1987-1994
Served as order picker and order checker. 9,000 line items shipped daily to 40,000 customers
nationwide.
• Fulfilled orders utilizing Pick-To-Light system.
• Performed Quality Audit on outbound orders to insure accuracy and packaging
standards are achieved or exceeded upon.
• Supported other DC departments upon request (ie. returns processing)
• Line starter
• Sorted orders by cubic to determine accurate box size.
• Knowledgeable in Customer Service and Customer Returns.
Technical Skills:
4 30 WPM Typist
5 Microsoft Word / Excel
6 Touch 10 Key
7 JDEdwards Accounting Software
Education:
High School Graduate – Jordan High School
Business Curriculum – Long Beach City College
Clerical Training – Chester Adult School
Numerous Industry specific seminars.
Basic Supervision - Rockhurst University
References List:
John Baker
Director 818-***-****
Professional
Maria Gutierrez
Inventory control 562-***-****
Personal
Mike Ragsdale
Manager 480-***-****
Professional
Mahasin Wilson
Manager 562-***-****
Self- Employed
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