Customer Service Manager

Kayla Williams 478-***-****

**** ******* **** **** ************@*****.***

Union Point, GA 30669

I am interested in the available position with your company. I have great

communication skills and extensive experience in both collections and

customer service.

Education:

- Received a Bachelor of Arts in Biological and Environment Sciences

in 2009 from Georgia College and State University in Milledgeville, GA

31061

Past Employment Experience:

- Farmers Home Furniture in Milledgeville, GA 31061

- August 2006 - Present

- Duties Include:

- Customer service

- Collections

- Bookkeeping

- Legal handling on delinquent accounts

- Credit approvals

- Store Manager - Dennis Barnes - 478-***-****

- Subway Restaurants

- May 2004 - August 2006

Duties Included:

- Customer Service

- Cleaning and taking inventory

- Store Manager - Ila Patel - 770-***-****

Qualifications and Experience:

- Collections:

- Phone collections, including skip tracing

- Outside collections

- Legal Handling of Delinquent Accounts:

- Filing civil suits against past due customers

- Filing garnishments, obtaining Fifas, placing liens and levies on

personal property

- Bookkeeping

- Keeping records of payments, refunds, sales, etc.

- Filing

- Answering the phone and transferring calls appropriately

- Ordering office supplies

- Customer Service Representative

- Working in conjunction with sales representatives and customers to

process payments, complete sales, and other aspects of the furniture

business

- Worked as a shift manager, where I took and completed food orders

and completed the monetary transactions with numerous customers

- Credit and financing approvals

- Advanced typing skills - experience with Microsoft Office programs

References:

- Dawn Moore - 478-***-****

- David Clark - 706-***-****

- Lynn Hill - 706-***-****

Thank you for your time in considering my application to work for your

company.

Contact this candidate