Customer Service Manager

Markel Brown

***** *** **** **. ***. B**** Silver Spring, MD 20901 . 202-***-**** .

301-***-**** . *.********@*****.***

OBJECTIVE

To gain a challenging position that will provide growth and advancement

opportunities and allow me use of my knowledge, skills and experience in

providing for an organization's advancement.

EXPERIENCE

Nati-Eastek Services, LLC/ FBI April 2006 to Present

Mail Clerk

Washington, DC

This position required me to engage in the handling and delivering of

sensitive material, documents and packages to all Bureau employees on

different levels of national security. I was recently promoted to assist

the Lead Clerk with the discrete processing of all incoming and outgoing

mail. I was required to wrap and package all parcels being shipped

through the use of Federal Express and U.S. Postal Services. I held the

responsibility of being accountable for an accurate shipping manifest;

ensuring regulations were being

upheld for domestic and international shipments.

CVS Pharmacy January 2003 to April 2006

Merchandiser/ Stock-Clerk

Washington, DC

This position required that I assist the Store Manager with liquidation

of overstock items while maintaining my regular store duties of stocking

and replenishing merchandise on shelves in accordance with company

policies. I also held the responsibility of relieving all assigned

cashiers for scheduled lunch breaks.

Funcoland/Gamestop June 2002 to January 2003

Customer Service Associate/Stock Clerk

District Heights, MD

This position required that I exercised advanced communication skills in

delivering current videogame knowledge and exceptional customer service

to all who required assistance. I was accountable for stocking and

maintaining shelves as well as assisting store managers with set up of

current displays. I also held the position as Cashier during peak and

high volume customer sales hours. I had to aide in providing assistance

with the cleanliness of shelves prior to closing of the store.

Howard University Hospital June 2001 to September 2001

Nursing Assistant/DC Summer Youth Internship Program

Washington, DC

This position required me to assist staff-duty nurses with the stocking

of medical supplies, transporting patients to and from various

departments, and properly filing patient medical charts.

EDUCATION

Prince George's Community College Associate's Degree Computer Security

Largo, MD

2012

H.D. Woodson Senior High School

Diploma

Washington, DC

2002

HONORS

Employee of the Year Award December 2006

Received for outstanding performance and dedicated service to the

company

SKILLS

Microsoft Office

Word Perfect 6.0 Binding/Wrap Machine

Moss/Meter Mailing System Oracle

U PS Online FedEx Caf /FedEx Power Ship

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