Customer Service Technician

Jonathan Tallent

**** ******* ***** *** *, NC ***13 . 585-***-**** . abjh6m@r.postjobfree.com

Education, Certifications, and Activities

STATE UNIVERSITY OF BROCKPORT, BROCKPORT, NY

Bachelors of Science Environmental Science with Concentration in

Terrestrial Ecology May 2010

. Participated in Coursework, including Biology 1&2 (w/ lab, including cell

cultures), Chemistry 1&2 (w/ lab), Organic Chemistry (w/ lab, including

gas chromatography), and Analytical Chemistry (w/ lab, including HPLC

use).

. New York State Security Guard Certification

GREECE ODYSSEY ACADEMY, ROCHESTER, NY

New York State Regents Diploma with Advanced Designation June 2006

International Baccalaureate Diploma Candidate June 2006

. International Baccalaureate is a junior and senior year curriculum.

Received college credit for English, History, and Spanish courses.

. AP courses in World History and English Literature

. National Honor Society Member

. Four-year Varsity Athlete and Team Captain in Lacrosse

Work Experience

DUKE ENERGY, CHARLOTTE, NC

August 2012 - Present

Assistant Scientist

. Working primarily in the sample receipt area, providing in house

customer service for all incoming environmental samples that require

various different types of testing. Receiving samples, recording and

logging information in the Laboratory Information Management System

(LIMS) and preparing samples through the addition of different

chemicals. Keeping a clean laboratory is also a requirement of this

position

. Required to be the person of contact for missing information and must

conduct research involving tracing the chain of custody to find out

why information is missing and who is responsible.

.

PHYSICANS CHOICE LABORATORY SERVICES, CHARLOTTE, NC June

2012 - August 2012

Laboratory Technician

. Operate Olympus 640 & 400 machines scanning batches of urine or saliva

samples for multiple different substance abuse panels chosen by the

customer. Comparing results to that found on the HPLC tests.

. Large focus on attention to detail with both recording and reporting

results

. Daily/weekly maintenance as well as maintaining daily quality control

and calibrations and keeping the machines full of proper reagents.

STAMPER TECHNOLOGIES, ROCHESTER, NY

Operations Technician Supervisor March 2012-June 2012

. Operated Singulus AM200 Mastering laser machine controlled through a

Distributed Control System (DCS) and formulated chemical solutions

(Silane, photo-resist, and developer) through titrations.

. Trained in use of the galvanics system-bathing masters in a nickel

solution and electroplating for the final stamper product.

. Followed Good Manufacturing Practices (cGMP), engaged in multiple quality

control testing procedures along with writing new procedures, and used

proper chemical mixing/handling techniques with required personal

protective equipment (PPE).

DUPONT CHEMICAL, ROCHESTER, NY

Operations Technician, Level One 2011-2012

. Involved in both upstream and downstream fermentation of various

probiotic culture strands, including Lactobacillus acidophilus (LA11) and

Streptococcus thermophilus (TAO) following SOP's.

. Use of large-scale (30k L) fermenters, centrifuges, dry solids analysis,

DCS monitoring, and SAP inventory control.

. Carried out cGMP, measuring growth through pH, chemical handling, and pre-

weighing of raw materials.

WEGMANS FOOD MARKET, INC., ROCHESTER, NY

Transportation Auditor 2010-2012

. Audited transportation and other corporate services to optimize operation

costs.

. Used QualComm satellite system to track drivers' routing for proper

compensation, including data analysis for shipping costs and fuel usage.

SKYLARK ENTERPRISES, ROCHESTER, NY

Audio & Light Engineer 2003-2011

. Set up and operated lighting, sound, theater, and band equipment for live

performance

Warehouse Inventory Analyst 2009

. Verified inventory accuracy with physical counts using Wegmans corporate

inventory software and followed appropriate trouble-shooting procedures.

Material Moving Machine Operator 2009

. Prepared and loaded grocery products onto pallets for multiple store

distribution.

. Operated both stand and sit fork trucks along with pallet jack moving

devices.

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