Project Quality Assurance

SWAPNIL PATIL

E-mail: *******.**@*****.***

**** ******* ***. *** ***

Phone: 202-***-****

Silver Spring MD 20910

Summary

. 5 years of QA Test experience in various phases of life cycle, including

Requirement Analysis, Risk Analysis, Project Planning, Scheduling,

Testing, Defect Tracking and Reporting.

. Managed and tracked Test Cases, Test Plan and Defects using Test Director

and Quality Center.

. Experience in developing Test Plans, Test Case Designs and Test

Scripting.

. Strong skills in carrying out Manual Testing and executing SQL queries to

do Backend Testing.

. Experience in testing Multi-tier Enterprise-wide applications.

. Experience in Telecom and Mortgage Industries.

. Familiar with Business Process Testing (BPT).

. Able to implement new Quality Assurance Procedures.

. Experience working on Retail Applications like Point of Sale (POS) and

Bill Payment Kiosk.

. Experience with Credit Card Payment End to End and Live Testing.

. Knowledge of Callidus Software Employee Incentive Management tools like

TrueComp and TrueInformation.

. Organized and proven ability to work under pressure and meet deadlines.

. Quick Learner with strong Analytical, Troubleshooting, and Presentation

skills.

. Excellent Inter-personal, Written and Verbal Communication skills.

Technical Skills

. Operating Systems: DOS, Windows 95/98/NT/XP, UNIX.

. Databases and Tools: Oracle, TOAD, Benthic Golden, SQL Server, SQL

Query Analyzer.

. Testing Tools: Test Director/Quality Center, QTP

. Languages: SQL, C

. Other Tools: MS-Office, TrueComp

. Familiar with XML, HTML, JavaScript

Professional Experience

Team Lead

Oct 2009 - Mar 2010

Indisoft, Columbia, MD

HOPE LoanPort, powered by Indisoft's RxOffice Open Architecture and

developed by the HOPE NOW Alliance, is a Web-based tool that streamlines

loan modification applications on behalf of borrowers at-risk of

foreclosure, allowing housing counselors to efficiently transmit completed

applications to mortgage servicers. It also serves as a communication tool

between all stake holders of the loan during the HAMP intake process.

Radian Guaranty, the mortgage insurance subsidiary of Radian Group Inc,

uses Indisoft's RxOffice Reporting portal to facilitate a more efficient

means of communicating between Radian and its outsourced loss mitigation

providers.

Roles

. Participated in Project Planning and Scheduling meetings.

. Developed a Test Plan and Test Scripts.

. Participated in various activities of the project like Information

Gathering, Analyzing the information gathered, documenting the Functional

or Business requirements.

. Lead a testing effort of Hope LoanPort for all the participants including

Counselors and Servicers.

. As a lead, conducted Defect Status meeting every day and provided Weekly

Status Report in project meeting.

. Provided Portal Demo and Presentations to various Counselors, Servicers

and Insurers who were interested in using the portal.

. Trained users from Participating Organizations and provided Support when

needed.

. Worked on Multiple Projects at the same time.

. Prepared and provided Test Data to participating organizations.

. Coordinated with Development team for quick resolution of defects as well

as doing analysis of new requirements.

. Coordinate various activities with Off-shore teams.

Environment: Windows NT, Unix, JAVA, EAI, XML, MySQL, HTML, JavaScript,

.Net, MS-Office Suite.

QA Analyst

July 2005 - Aug 2009

T-Mobile, Bellevue, WA (Consultant)

Projects:

Bill Payment Kiosk:

Payment Kiosks were designed (by NCR) to enable T-Mobile customers to pay

their monthly bills in-store without the assistance of Retail Service

Representative. This service now accepts Cash, Electronic Checks, Credit

Cards and Debit cards.

Retail Point of Sale - 360Commerce Project:

The project was aimed at providing a convenient single interface to the

sales representative for all the complex activities throughout the day in a

store. Customized 360Store Point-of-Sale, 360Store Back-Office and

360Enterprise Central-Office to meet T-Mobile requirements.

Payment Card Industry (PCI) Standard Compliance:

The Payment Card Industry (PCI) Data Security Standard was created by major

credit card companies to safeguard customer information. Visa, MasterCard,

American Express, and other credit card associations mandate that merchants

and service providers meet certain minimum standards of security when they

store, process and transmit cardholder data. The project was to get all

legacy applications to conform to this standard.

Retail Reinvention:

This is a key Information Technology component of the new Retail Stores.

Retail Portals run in store workstations to provide a common interface and

gateway to a series of customer facing applications and demonstrations. For

these workstations, the portal software provided a common, T-Mobile branded

interface and navigation capabilities.

SimpleComp National Launch:

This project was designed (with the help of Callidus Software) to make

compensation plan administration efficient and painless by putting the

power to implement change in the hands of business user. TrueComp provided

enhanced EIM (Employee Incentive Management) capabilities that made sales

management less complex more effective and more profitable.

Roles

. Participated in key Strategic Planning, Test Development, Implementation

and Evaluation meetings.

. Identified, analyzed, and documented defects, questionable functions,

errors, and inconsistencies in software program functions, outputs,

online screens and contents.

. Prepared Defect Reports & test metrics for walkthrough sessions.

. Understanding the Business Requirements and functional specifications.

. Created Test Cases and mapped those with Requirements to ensure

appropriate Coverage.

. Participated in deriving test cases for the application on the SAP portal

and R/3 system.

. Assisted in deriving test cases for Bill Payment Kiosk application.

. Helped resolve Bill Payment Kiosk related issues as SME.

. Prepared Test Data Requirements for different projects and Test Data

where possible.

. Assisted the Business Analysts to perform Use Case Analysis and in

developing and refining Functional Specifications.

. Performed Smoke, Functional, Integration, Regression and UAT testing.

. Executed pre-recorded scripts in Quick Test Pro to carry out Regression

Testing

. Worked directly with the Development team to troubleshoot defect related

issues.

. Created Defect Reports using Quality Center and provided status to

management.

. Prepared Presentations, FAQs and Training Videos for Offshore Teams.

. Trained Off-shore teams in Testing of various Retail Applications.

. Worked on Multiple Projects at the same time.

. Work with Business and UAT Teams.

. Created Business Components based on Business Process (for Retail

Applications) in order to facilitate Business Process Testing (BPT) and

Automation.

. Co-ordinated testing with Offshore Teams.

Environment: Windows NT, Unix, JAVA, WebLogic, EAI, XML, Oracle, SQL

Server, HTML, ASP, VBScript, JavaScript, Test Director, MS-Office Suite.

Educational Qualification

Master of Science in Electrical and Electronics Engineering

Jan 2005

Sacramento State University, CA.

Bachelors in Engineering (Electronics Engineering)

Jun 2000

North Maharashtra University, India.

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