Project Manager Customer Service

Julie Gordon

925-***-**** - cell phone

925-***-**** - home

SUMMARY:

. worked successfully in Info. Technology for 30 years, initially as a

programmer mostly for business and financial applications then as a

project manager and database administrator

. project management experience

. excellent organizational and communication skills with attention to

detail and quality

EDUCATION:

B.A., Psychology, San Diego State University, San Diego, 1980

SOFTWARE/Tools (most recently used):

proficient with MS Office: Word, Excel, Powerpoint, Project, Outlook and

others.

CERTIFICATIONS:

1. Information Systems Project Management certification by the American

Management Association, 9/96

2. Customer Service Representative Training Certification 2/4/10, East

Bay Works career center

3. National Retail Federation Certification in Customer Service 2/5/10

PROFESSIONAL EXPERIENCE:

4/09 - current Seasonal Park Gate Attendent for East Bay Regional Park

District

Greet public at park kiosks, charge fees for parking, boating, fishing,

camping, etc., operate cash register and handle phones. Give directions to

customers, create and keep records of campers. Prepare nightly bank

deposits.

6/09/08 - 3/12/09 Database Administrator (DBA) contractor for Wells Fargo

Wholesale Banking, San Francisco

Created a wholesale electronic payment system by creating MS Sql Server

2005 database servers on standalone physical and virtual machines as well

as two-node clusters. Set up db backups and maintenance plans as well as

mirroring to satisfy disaster recovery requirements. Worked with two

applications teams to get vendor databases installed and secured. Designed

and modeled a custom database to accommodate payment tracking data.

Documented all steps of builds with an Excel inventory of databases and

features as well as an MS Project plan of install and configuration steps.

Cross trained DBA staff to maintain the environments.

4/06 - 5/08 DBA with Continuing Education of the Bar, a legal publisher in

Oakland

Designed and implemented software enhancements to support product delivery

tracking, online programs, accounting, and other functions in support of

business requirements. Proposed plans for upgrading Sql Server 7 and 2000

to 2005. Monitored growth and performance of test and production data base

servers. Estimated future storage growth and made recommendations for

expansion. Modeled proposed data base changes, designed data modeling

standards, reviewed developer's tested objects for performance, added

indexes where necessary, and installed to production. Made recommendations

for disaster recovery methods. Reviewed security, detected weaknesses, and

made recommendations for improvements.

1/99 - 4/06 DBA with Bank of America Technology Center, Concord

Built and monitored Sybase Adaptive Server 11 and 11.5 corporate commercial

portfolio credit and risk database servers. Performed upgrades and hot

fixes according to Six Sigma standard, debugged problems with Sybase

technical support. Implemented and maintained Sybase Replication services.

Assisted programmers with code tuning for improved performance. Designed

and implemented security standards. All work was performed on Sun Sparc and

Ultra Sparc machines running Solaris operating system vs. 8.

Used database tools including SQL, Embarcadero Technologies' DbArtisan and

Change Manager tools, and Sybase Central, bcp and BMC's SQL-Backtrack to

migrate database objects between servers and databases as well as perform

regular backups. Mapped elements from other bank financial systems to

portfolio information management databases. Performed impact analyses of

interfaces to existing databases. Designed, implemented, and documented a

disaster recovery process. Managed infrastructure that supported database

maintenance tasks using Solaris Korn shell and Bourne shell.

Participated in production oncall rotation.

11/97 - 12/98 DBA with Montgomery Asset Management, San Francisco

Associate Database Administrator - Built and monitored Sybase servers and

databases using Sybase tools and DbArtisan. Used database tools, bcp, et

al. to migrate objects of environments corresponding to application

development cycles (development, test, and production) between servers on

different Sun machines. Created login accounts and user designations,

granted object permissions, monitored database object locks and advised

developers concerning inefficient processing due to inefficient embedded

sql. Tested alternative sql and made recommendations to developers.

Increased log space, number of user connections, and other parameters when

needed. Reverse engineered within CAST and Powerdesigner in order to

analyse and diagram database objects and their links. Performed database

backups and loads involving disk and tape as well as creating and

maintaining batch backups via cron. All work was performed on Sun and

Compaq computers.

1/96 - 11/97 DBA/Project Manager with PSP Information Group, Oakland

Designed and tuned metadata enhancements to support product deliverables

using Erwin and Sql. Maximized efficient data I/O by researching use of

tables, indexes, triggers, and constraints to best support those uses.

Researched and tuned VAX Sql Services to minimize record locks and maximize

throughput. Conducted analyses and mapping tasks to integrate 3rd party

applications with a legacy database. Managed application development of

interfaces using Visual Basic on Windows platforms which ran in Rdb on a

DEC VAX back-end. Managed full-cycle delivery of products: requirements

analysis, resource procurement, writing project plans, signoff on business

rules, client server and integration development, writing test scenarios,

documentation, beta testing, implementation, and acceptance testing.

6/91 - 1/96 Senior Programmer Analyst with Tri Valley Growers, San

Francisco

Developed core financial applications using 4th Dimension software on

MacIntosh computers networked with Sybase databases on VAX Alphas. Sybase

SQL, stored procedures, and SQR used for metadata management, client server

application development, and report writing. Software originally consisted

of COBOL programs and Datatrieve query language using RMS file formats.

Responsibilities included interviewing accountants for information

regarding enhancements needed, especially with regard to report and check

generation functions. Work on flat file applications was performed on a

cluster of DEC VAX computers. Responsible for organizing phase out and

archiving of obsolete systems while wrapping up the development and

implementation of the new replacement application.

11/90 - 5/91 Programmer Analyst with ITEL Corp. Distribution Systems

Division, San Francisco

2/89 - 10/90 Programmer Analyst with Western Temporary Services, Walnut

Creek

6/85 - 1/89 Database Analyst with Computer Sciences Corporation, San Diego

5/82 - 5/85 Programmer Analyst with Presearch Inc., San Diego

8/80 - 5/82 Student Contractor with Navy Personnel Research and

Development Center

Publications:

Thomas, P.J., Monda, M.J., Mills, S.H., Mathis, J.A., "Navy Women in

Traditional and Nontraditional Jobs: A Comparison of Satisfaction,

Attrition, and Reenlistment" (NPRDC Technical Report No. 82-50).

Navy Personnel Research and Development Center, San Diego, July 1982.

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