Customer Service Medical
Resume:
Deborah Itzenheiser
Burlington WI 53105
*****************@*****.***
Objective: Enthusiastic, motivated Medical Professional seeking a position with a quality organization that will
utilize my exceptional skills and professional commitment.
Education: Anthem College Brookfield, WI
Graduation: July 2010
Diploma of Applied Science in Medical Billing and Coding
Achieved Academic and Attendance Awards
Certificates: HIPAA Certificate, Blood borne Pathogen Certificate, HIV/AIDS Certificate
Related Skills and Knowledge:
Insurance Billing-CMS 1500/UB Medical Terminology
ICD-9 CM 10-Key Skills
HCPCS Coding CPT-4 Coding
Customer Relations Appointment Scheduling
Operations Diagnosis Coding Collections
Microsoft Word Power Point
Outlook Excel
Experience: Ebix, Inc. July-August, 2010
Medical Biller / Coder
Externship
• Global Connect calls
• Worker’s Compensation verification calls to employers
• Mail distribution, corrections and verifications
• Pulled Medical Records as needed
• Data Entry
• Worked with Medical Management Software System
• Verification of Medicaid and Medicare eligibility
Mark Travel Corp November, 2009-current
Milwaukee, WI
Customer Care Specialist
• Make travel reservations for clients
• Problem solving for customers
• Meet expected criteria of position
Wal-Mart September 2008-Dec., 2009
Lake Geneva, WI
Customer Service/Cashier
• Assist customers with purchases
• Answer customer questions
• Operated cash register to itemize and total customers' purchases
Lands' End June 1989- August 2008
Oshkosh, WI
Customer Service/Retail
• Customer Service, processing phone orders, catalog requests, customer returns, etc.
Deborah Itzenheiser, Pg 2
Miles Kimball November 2007- August 2008
Oshkosh, WI
Customer Service
• Customer Service, processing phone orders, catalog requests, returns.
Club Element January 2007- January 2008
Oshkosh, WI
Restaurant Manager/Investor
Managed all administrative and human resource functions of the business, including recruiting new
employees, monitoring employee performance, and training
• Supervised 15 employees, determined salaries, scheduled work hours, resolved conflicts
• Supervised routine food preparation operations
• Chose suppliers for best quality and most competitive cost
• Placed orders with distributors and scheduled delivery of fresh food and supplies
• Ensured compliance with all regulatory requirements and facilitated inspections
• Investigated and resolved customer complaints/questions
• Maintained employee work records, prepared payroll, and completed paperwork to comply
with licensing laws and reporting requirements of tax, wage and hour, unemployment compensation,
and social security laws
Lavelle Industries January 2000-August 2006
Burlington, WI
Inspector/Shipping
• Responsible for inspection; trim and package parts
• Handled shipping, prepared orders for shipping, loaded and unloaded shipments
• Material handler: removed finished products, inspected and sort products
Employers Health Insurance Company December, 1984-December, 1985
Data Entry / Customer Service
• Prepared sales quotes
• Data Entry
• Customer Service / phones
References: Available upon request
Contact this candidate