Customer Service Representative
Resume:
John Sivak
Springfield, IL 62704
*********@*****.***
Experience:
Blue Cross Blue Shield of Illinois Springfield, Illinois
Customer Advocate 2006-Present
Responsibilities include handling phone calls from medical providers
including offices and facilities and assist them with benefit quotes and
claim status including Bluecard claims. Helping providers reach the Blue
Cross office in the event that additional assistance is needed outside of
the Provider Telecommunications Office. Assist the providers with
resolutions to their claim questions, including the mailing of explanation
of benefits', check copies, and voucher copies
and letters related to the disposition of their claims. Adjust claims to
pay using information located in blue chip and membership. In addition to
my duties on the phone, I am responsible for reviewing and completing
written requests for review from providers to a satisfactory solution.
Manpower Temporary Services/State of Illinois D.C.F.S. Springfield,
Illinois
Administrative Hearings Clerk 2006
Upkeep and maintenance of all department file systems. Transportation of
files to the judges in charge of hearings. Answering phones calls from
clients, general data entry, copying and building files and records per
department guidelines.
General Communications Springfield, Illinois
Customer Service Representative 2005-2006
Customer service including selling phones, upgrades, plan activations, and
accessories, I assisted with trouble shooting and developing new sales
strategies, in store technical and computer support for all locations.
Education:
Lincoln Land Community College Springfield, Illinois
1997-2001
Associate of Arts Degree
Kent State University Ashtabula, Ohio
1996-1997
Training:
Extensive computer background which includes Windows 95, 98, Millennium and
XP, Internet, networking, computer hardware and installation, also all
versions of M.S. Office.
References:
Available upon request
Contact this candidate