Customer Service Sales

Chod Grenawalt

****-* ******** **. ? St. Louis, MO 63118 ? **************@*****.*** ?

314-***-****

QUALIFICATION HIGHLIGHTS

. Excellent verbal and written skills.

. Dependable and hard working Professional with a focus on customer

satisfaction and retention.

. Strong communication, leadership, planning, management and problem

solving skills.

. Exceptional ability to quickly function within multiple concurrent

business applications.

. Ability to multi-task in a fast-paced environment under minimal

supervision and as a cooperative team member.

RELEVANT EXPERIENCE

Multi-line phone system operation High-volume manual filing

Scheduling Cash register operation

Daily usage of CRM software 10-Key by Touch: 450+ Accurate KPM

Microsoft Office Suite Adept in both PC and Mac

environments

Typing: 40+ Accurate WPM Familiar with Linux and Cisco

EMPLOYMENT HISTORY

Unitrin

Policy Services Agent 2009 (Current)

Forward information by receiving and distributing inbound communications.

Retrieve records and other company documents as needed. Assist with

document preparation. Access corporate database and update consumer account

information. Support other departments as needed. Training of summer

interns and new employees

Convergys

Contact Center Agent 2008-2009

Handle inbound calls from consumer and corporate accounts, resolving client

issues and balancing corporate financial interests with maintaining strong

customer loyalty.

Selected Accomplishments:

. Promoted from Consumer Accounts to Business Accounts Level II

Technical Support within the first 8 weeks.

. Proposed dynamic database of recurring common issues to increase per-

call productivity by 75%.

. Multiple "Outstanding Call Quality" Reports.

Wal-mart

Photo Technician 2008

Operation and cleaning of photo lab equipment, entering sales into the cash

register and handling customer service needs.

Selected Accomplishments:

. Personal recognition from District Manager as well as Store Manager

for outstanding customer service.

. Only Photo Technician who had multiple customers personally contact

management for doing an outstanding job.

Perfumania

Retail Sales Associate 2007-2008

Assisted customers with product selection and ringing up sales. Tracked

product inventory, ordering, re-stocking. Designed and maintained displays.

Selected Accomplishments:

. #1 in associate sales dollars each month

EDUCATION

St. Louis Community College Business Law 2005-Present

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