Customer Service Administrative Assistant
Resume:
Thannia Sillasmontes
Bellflower, CA 90706
*******.******@*****.***
Professional Profile
Administrative Assistant with more than 6+ years of professional
experience; adept at working in fast-paced environments demanding strong
organizational, leadership and interpersonal skills. Committed to
exceptional customer service and driven by challenges. Detail-oriented and
resourceful in spearheading, organizing and completing projects; ability to
multitask effectively.
Employment Summary
Admin Assistant/Paraeducator (Sub)- Orange County Department of Education
2006- Present
Substitute work as an administrative assistant and/or paraeducator for a
variety of campuses depending on the demand. Tasks include answering
telephones, greeting clients and visitors, photocopying, faxing, mailing
and filing, interpreting for students when needed, grading papers for
teachers and other tasks upon request.
Administrative Assistant- Orange County Department of Education
2006-2009
Trilingual work with students, staff and parents in Spanish and American
Sign Language, answer telephones and transfer to appropriate staff member,
meet and greet clients and visitors, create and modify documents using
Microsoft Office, photocopying, faxing, mailing and filing, sign for and
distribute UPS/Fed Ex/Airborne packages, research, price and purchase
office furniture, supplies and textbooks, manage and prepare staff payroll,
setup and coordinate meetings and conferences, and other tasks as needed.
Customer Service Representative- Refrigerator Recycling Center
2005-2006
Answer phones and respond to customer requests, setup appointments for
recycling pickup, place customer orders in computer system, provide
customers with product and service information, transfer customer calls to
appropriate staff, identify, research, and resolve customer issues, follow-
up on customer inquires not immediately resolved, and complete call logs
and reports.
Office Assistant- Cal State Los Angeles Graduation Office
2002-2005
Photocopy and file necessary paperwork for staff, run campus errands,
assist with large mail outs, enter new student records into computer
database, filing and maintaining graduation applications and student files,
answer telephones, transfer phone calls and take messages, and other tasks
as requested.
Secretarial Skills
. Administrative ( Business Machines( (
Purchasing
. Customer Service ( Typing (70 wpm) ( Problem
Solving
. Microsoft Applications ( Payroll (
Inventory Control
. Trilingual ( Data Entry ( Switchboard
Education
High School Diploma, 2001
Calexico High School
Bachelors Degree, Communicative Disorders
California State University Los Angeles
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