Customer Service Supervisor

Mona L. Rodriguez

Salinas, CA *****

831-***-****

**************@*****.***

OBJECTIVE

To obtain a customer service position where my work experience and

abilities will be effectively applied.

Ability Summary

. Customer Service skills

. Above average computer skills

. Microsoft Office Software proficiency

. Outstanding organizational skills

. Team player or work independently

. Detail-oriented

Employment History

Secretary Hartnell College

Salinas, CA. 10/2007 - 10/2008

. Perform a full range of secretarial duties and assist the supervisor with

a variety of clerical, technical and routine administrative duties;

facilitate communications between the supervisor and staff, public and

other campus personnel.

. Review and proof documents, records and forms for accuracy, completeness

and conformance to applicable rules and regulations.

. Communicate information in person or by telephone where judgment,

knowledge and interpretation of policies and regulations are necessary.

. Coordinate activities of assigned office between the supervisor and

staff, the public or other District officials. Edit and prepare a variety

of correspondence, memoranda, reports and other materials; record and

transcribe minutes; compose routine correspondence.

. Establish and maintain positive staff and public relations.

. Operate a variety of office machines and equipment, including typewriter,

copier, calculator and transcription equipment. Perform related duties as

assigned.

Clerical Assistant Hartnell College

Salinas, CA. 08/2004 - 10/2007

. Provide information regarding activities conducted at establishments,

location of departments, offices, and employees within organization.

. Type letters, memoranda, bulletins, reports, schedules, lists,

examinations, forms or other materials from straight copy, rough draft, notes or transcription equipment .

. Maintain a variety of logs, records and files related to assigned office;

sort, classify and file materials in alpha, numeric or other established

sequence.

. Distribute various forms and provide information and assistance to

students, the public and staff in an accurate and timely manner.

. Perform receptionist duties and answer telephones; take and relay

messages; greet students and the public and provide routine information;

direct inquiries to the appropriate person or office; make telephone

calls to request, provide or verify information as directed.

. Perform clerical work such as posting records, making arithmetic

computations and securing information from clearly indicated source. Type

and perform other clerical duties for the assigned supervisor, and other

staff members as directed. Schedule appointments and meetings; maintain

various schedules and calendars.

EDUCATION

University of Phoenix

AA Business expected 6/2012.

References available upon request

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