Customer Service Administrative Assistant

Jeffrey James Fathauer – **** Girard St NW, Washington DC

***** 217-***-****, jeff.fathauer @gmail.com

Education:

MDiv -- Cross-Cultural Ministry, Trinity Evangelical Divinity School, Deerfield, IL 60015 (Spring 09)

MA – English, Eastern Illinois University, Charleston, IL 61920 (Fall 04)

BA – English, Eastern Illinois University, Charleston, IL 61920 (Spring 03)

Experience:

Site Director (Lynn/Boston, MA) – YouthWorks, Minneapolis, MN 55406 (May 10 – Aug 10)

• Coordinated daily activities and service opportunities for 70 people

• Managed site budget and oversaw all purchases

• Supervised and led staff toward professional, emotional, and spiritual health

Writing Tutor – Trinity International University, Deerfield, IL 60015 (Aug 09 – May 10)

• Worked the front desk, answering the phone, taking messages, and scheduling appointments

• Helped undergraduate students with reading comprehension, brainstorming, organizing thoughts,

and editing papers

Café/Book Seller – Borders, Deerfield, IL 60015 (Aug 09 – May 10)

• Opened and Closed the café

• Provided excellent customer service to Seattle’s Best Coffee and Borders customers

• Trained new employees

Administrative Assistant – Trinity International University, Deerfield, IL 60015 (Aug 06 – May 07)

• Answered the phone and performed administrative duties for the TIU Business Faculty

Department

• Helped students with online registration

Jeffrey James Fathauer – 1457 Girard St NW, Washington DC

20009 217-***-****, jeff.fathauer @gmail.com

Adjunct English Instructor – Lake Land College, Mattoon, IL 61938 (Aug 04 – May 05)

• Taught “Composition Skills” and “Business Communications”

• Spent time lecturing, working with students one-on-one, writing exams/assignments, grading

papers, and encouraging growth

Graduate Assistant – Eastern Illinois University, Charleston, IL 61920 (Aug 03 – May 04)

• Served as a teaching assistant for a Composition course where I acquired experience in planning

lessons, creating assignments, giving instruction, grading papers, and leading discussion

• Worked as a writing tutor in one-on-one hour long sessions, helping students brainstorm, edit,

research, and compile a bibliography

• Served as an assistant editor of a creative writing journal

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