Customer Service Maintenance
Resume:
Hailu Imru Hailu
Silver Spring, MD 20910
E-mail address: **********@*****.***
Cell Phone # 301-***-****
Core Skills:
. I've well customer service experience, and ready to give my
best shot for an employer who is interested in my background work
experience.
. Operating computers, fax machine and copy machine.
. Taking responsibility to the job is offered.
. I am always enthusiastic & energetic to perform my duties.
. I am always punctual at work place.
. I am devoted and skilled of giving services to others.
. Listening to a client, and try to help them with the best
information I have.
SEPTEMBER 2004 -NOVEMBER 2005 TIMEX TRADING COMPANY
SALES COORDINATOR
Job Description:
. Starting the day with a smile and greet the clients.
. Updating the client with a new model of Machinery display.
. Providing plant Machinery and accessories catalog to clients.
. Ordering plant machineries according to customer's request
. Follow up and coordinate the tax procedures with Customs
Office
. Promoting and advertising new products.
. Providing excellent customer service to all clients over the
phone and during visits.
. We provide shipping and delivering the Machinery.
. Providing free maintenance service for years, according to
the company policy
. Giving our clients a courtesy on some goods.
DECEMBER 2005 - JUNE 2007 BANK OF ABYSSINIA, ADDIS ABABA ETHIOPIA
LOAN OFFICER
Job Duties:
. Greeting the client with warm smile.
. Providing comfort to the client.
. Offering the client coffee or tea.
. Gathering all the necessary documents, regarding the bank
statement
. Checking if the client has a checking and saving account.
. Explain how the interest rate works according to his/her
import export products.
. Solving unclear ideas positively.
. Checking if the client has a permission to import good and
items
. Checking if the client deposited the necessary balance in his
account
. Providing the client with further information regarding the
loan
. If the client has more shares with the Bank then the Bank
will cover him 100% to import the goods, and when the goods arrive at
customs, the Bank will deduct money from the client's account with
interest
. Allowing overdraft to a client.
. Operating cash register.
. Opening a new account and closing an account.
. Verifying checks and personal accounts.
. Providing the client daily foreign currency rates.
. Updating the client with every information regarding saving
and checking accounts.
FEBRUARY 22, 2008- NOW WORKING AS A CONCIERGE WITH INTERSOLUTION INC
Job Duties:
. Providing a good customer service for residential apartment.
. Taking care of the package room after business hour.
. Answering phone, operating fax & copy machine.
. Giving extra service beyond my work expectation, having a
conversation with the residents.
. Booking elevator reservation.
. Preparing daily activity report sheet.
. Passing out all necessary official letters to the residents.
. Dealing with different maintenance issues, and trying to
solve them with the maintenance crew accordingly.
FROM JANUARY 2009 - PRESENT TIME, WORKING FOR SECURITAS SECURITY COMPANY AS
A FRONT DESK SECURITY OFFICER
Job duties:
. Greeting prospective residents and providing them what they
need per their request. Providing residents a good customer service.
. Preparing coffee station for the residents.
. Answering phone calls at any time.
. Issuing Guest Parking pass.
. Monitoring CCTV.
. Taking care of the package room after business hour.
. Handling maintenance enquiry, and logging on the maintenance
log book sheet.
. Patrolling the premises, and make sure the residential area
is safe and secured.
. Solving client's problem as fast as I can; by working with
supervisor and other work mates.
. Updating information on solved problems.
. Providing information of downtown Silver Spring area.
EDUCATION
. Saint Joseph High School, Diploma
Bachelor in Commerce, Pune University 2004
2009, pursuing my goal in Information Technology, Networking
field [ in progress]
Contact this candidate