Customer Service Administrative Assistant

Micehlle Simon

*** * ** ** • Washington, DC *****

Phone 202-***-**** • E mail **.*************@*****.***

Objective

To obtain a challenging position where my clerical skills and abilities can be utilized to enhance the

quality and production of the workforce.

SKILLS

Computers: Proficient in Microsoft Office Suite; Exceptional problem solving and proven

performance in customer relations; Creative and aggressive self–starter with various knowledge client

systems; MS Office XP/2003, Netscape and IE browsers Customer service for over twelve years.

Professional Experience

Federal Emergency Management Agency (FEMA) Washington,

DC

Human and Customer Service Specialist

2005 Present

Registered applicants for disaster assistance programs

Provided victims of disasters referrals to external agencies and organizations for assistance

Supreme Court of the United States Washington, DC

Mailing Screening Aide 2002 2003

Responsible for screening mail and parcels for hazardous materials and explosive devices.

Delegated responsibility for outgoing U.S. mail, courier deliveries and packages destined for the

Supreme Court building.

Performed clerical duties as needed

Heads Up: A university Neighborhood Initiative

Washington, DC

Administrative Assistant 2002 2002

Assess customer needs and successfully resolve complaints. Emphasis on interpersonal

communication and the ability to work with a team in a fast paced, pressurized environment

Heavy emphasis on meeting deadlines, artistry, and quality of composition

Managed conference room scheduling and responsible for event materials, catering arrangements

and special technology requests.

Sorted and distributed mail to the department

Updated major records and office telephone greetings

Provide assistance to office management

Gilberg & Kiel man

Washington, DC

Office Services Administrator

2001 – 2001

Provided intricate and extensive date stamp photocopying requests

Provide assistance to office management

Prepared and sent metered mail, packages and freight

Sorted and distributed office mail

Management of the departmental email including correspondence to attorneys and clients

Contact this candidate