Customer Service Information Technology

Dulex Cherenfant

*** *********** ***** ****: 617-***-****

Hyde Park MA 02136 Cell: 857-***-****

Email: *********@*****.***

Objective

To obtain a challenging position in the information technology field

with the possibility of career advancement.

Technologies

Operating Systems- Windows 9x/Windows 7, Server 2003/2008, Linux

(Debian, SLES, CentOS, Sabayon, Gentoo and LinuxMint).

Other- IIS, Active Directory, Virtualized Environments, Tape Backup,

Disk-to-Disk Backup

Summary of Skills

Server: Installed and configured Windows and Linux Servers (LAMP),

Setup group and user accounts, group policy, IIS, DNS, DHCP.

Linux: Configured and Maintained enterprise installations, home

theatre, micro-installs, scripting support

Hardware: Tape Backup (LTO), NAS, SCSI/ATA, Desktop/Rackmount Servers

Certification

CompTia A+ Certified Professional

Work Experience

ITT PLAG 06/2010-

Present Roslindale, MA

Repair Technician

ITT PLAG is a small company whose primary business is desktop and

network support. While operating primarily in the home/office market,

services are expanded to attract small businesses as well as non-

profits.

Duties include manage client inflow, perform OS upgrades and software

support on PCs, performed spyware/adware removal and repaired network

connectivity

Palladion Concierge Services 02/2007-

11/ 2007 Boston, MA

Security Officer

Responsibilities include provide excellent customer service, answer

phone calls, and perform duty entries as needed.

KompaTech 11/2004- 9/2006 Port au

Prince, Haiti

Help Desk, Customer Service

Responsibilities include: respond to requests for technical assistance

in person, via phone or electronically, diagnose and resolve technical

hardware and software issues.

Other ______

Fluent in French and Hatian Creole

References

Available upon request

Contact this candidate