Sales Customer Service

SHELBY ISOM

Houston, TX ***** • 281-***-**** (home) / 832-***-**** (alt) • *******@*****.***

OBJECTIVE

Obtain entry-level position that will utilize my skills to gain firsthand knowledge and work experience

which will enrich my career path.

PROFICIENCIES

Microsoft Office Business Applications, C, C++, FLASH Project Management, HTML, JAVA, SQL,

System Analyst, UNIX and Visual Basic

SPECIAL PROJECTS (Team & Individual)

• Designed a relational database model using SQL in Access

• Created and implemented an IT emergency system for a daycare center using system analysis

o Created data flow diagrams; Entity relationship diagrams, Matrices, Feasibility analysis;

Utilized VB for the visual design

• Worked with team to design programs in VB.Net (Determine paint logistics for multiple rooms)

• Created online portfolio using HTML and all program languages in C

• Data Communications/Deep Space Network - Created access point in different parts of the world,

showing various ways to send data across the world

WORK EXPERIENCE

Bath & Body Works, Houston, Texas 2007-2009

Sales Associate Seasonal

• Regarded by Management as dependable, trustworthy and professional

• Extended excellent customer service to customers, which resulted in an increase in customer sales

transactions

• Efficiently performed inventory control, stocked merchandise, and sales transactions along with

register closing

• Consistently met or achieved quota

Grambling State University, Grambling, Louisiana 2007-2008

Office of Student Support Services–Student Assistant Employment during College

• Provided administrative support to office staff in support of on-going daily operations

• Photographed on-campus events for display, to enhance student morale

• Rotated to other departments to increase knowledge of processes and procedures

Voter Consumer Research, Houston, Texas 2006

Telephone Interviewer Employment during High School

• Conducted various surveys for selected candidates within the U.S

• Maintained and summarized survey results for weekly/monthly telephone reports

Academy Sports & Outdoors, Houston, Texas 2005

Sales Associate Employment during High School & Seasonal

• Assisted team of sales associates to promote store merchandise

• Worked within an assigned zone and assisted customers to ensure satisfaction

• Quickly and efficiently restored merchandise and store to normal setup for next day business

EDUCATION

Bachelor of Science, Computer Information Systems; Grambling State University -July 2010

Member of: Association of Information Technology Professionals Club (AITP);

Secretary-AITP Club 2007-2008

Favrot Student Union Board-Featured Attractions Committee

Volunteer: JROTC Beach Clean-up, Galveston, TX 2002-2004; Girl Scouts; March of Dimes

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