Human Resources Manager

Kevra D. Hershey

**** * ******** **, *******, AZ 85048 ? 480-***-**** ?

***********@*****.***

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Human Resources Leader

Human resources leader experience deploying HR programs across a variety

of industries from start-up to industry leading companies. Recognized as

an effective decision maker with a strong and diverse background in

organizational structure, change management, employee relations, staffing

and recruitment, compensation and benefits, employment law, compliance,

EEO/Affirmative Action, coaching/mentoring, training and development. An

effective communicator, creative problem solver, driven, focused, customer

service and results oriented.

HR Leadership Summary

Director, Human Resources (September, 2009-Present)

Immanuel Campus of Care - Peoria, Arizona

Providing leadership, and changing the culture in a well-established

Assisted Living Community in North Phoenix.

. Provide in-service training to dept. heads and associates on HR

policies and procedures.

. Oversee general orientation for all associates.

. Developing relationships with all levels of employees.

. Revamping of the role that HR plays in the community as well as in the

organizational structure.

. Community Compliance Director and Safety Director

. Managed staffing process

. Monitor wage administration

. Employee Relations/Investigations, unemployment hearings, EEOC

hearings.

. Maintaining state licensing/certifications for Nursing associates.

. Responsible for all insurance bill reconciliation.

. Maintaining all vendor relations.

. Advise and provide overall guidance to the community on HR policies,

procedures, techniques, laws and federal laws and regulations.

. Analyze, monitor and ensure that all community HR systems and

processes are in accordance w/all local, state, and federal laws.

. Monitored all LOA programs.

. Payroll w/ADP

Human Resources Manager (August, 2007- February, 2009)

LifeLock, Inc., Tempe, Arizona

Provided leadership and human resources initiatives for a start-up company

who began with 50 employees and grew to a force of 400+ exempt/non-exempt

workforce in one year, 24/7 call center, industry leader of Identity Theft.

Managed tactical and strategic business and HR initiatives including:

staffing & recruitment, benefits & compensation, training & development,

promoting communication and business integration, compliance, diversity

strategies and implementing performance management.

. Partnered with Senior Management to implement and foster culture,

implemented LifeLock's practices, processes and policies.

. Developed strong, influential relationships with management and

employees; looked upon daily for leadership/executive impact and

presence at all levels of the organization.

. Lead the development and implementation of employee handbook, policies

related to employment, training, compensation, benefits,

organizational development, employee relations, and record keeping to

meet compliance requirements.

. Managed the staffing process - recruitment, selection, compensation,

relocation.

. Responsible for guidance and counseling on workforce planning,

organizational effectiveness as well as performance issues,

training/coaching of managers on all policies.

. Employee Relations, investigated and problem resolution - facilitate

employee/manager meetings, follow up to ethic hotline calls,

unemployment hearings.

. Provided employee relations counsel to management and employees on

problem resolution, performance improvement, policy and employment law

interpretation, including COBRA, HIPPA, FMLA

. Managed/negotiated benefits: medical, dental, vision, STD, LTD, Group

Life, 401(K), FSA, HSA, tuition assistance, cafeteria plan, COBRA,

FMLA.

. Managed and coordinated informational and benefits enrollment

meetings.

. Implemented and controlled HRIS payroll/timekeeping system through ADP

. Reconciliation of monthly insurance bills.

. Prepared multi-state biweekly payroll, for both exempt/non-exempt

employees.

. Implemented best practice initiatives for the "Best Place to Work" in

AZ, as well as nationally (engagement surveys)

. Responsible for LifeLock "Recognition" programs.

. Implemented and conducted orientation for all new hires, as well as

the on-boarding process, and onsite drug testing, background

investigations.

. Implemented and managed Employee Benefits Portal.

. Researched, coordinated and implemented annual "Wellness Fair"

. Networked with local community based organization s to drive diverse

talent upgrading hires while developing internal program to retain key

diverse talent.

Human Resources and Benefits Manager (August, 2006-August, 2007)

Element Payment Services, Phoenix, Arizona

Provided leadership and human resources initiatives for 50+ employees. EPS

provides secure, reliable and innovative payment processing solutions

directly to merchants through partnership with leading business management

software providers. Call center environment that processes an estimated $4

billion in annual transaction volume for merchants. Deployed company

guidelines, programs and procedures to ensure consistent HR support,

initiated organizational/cultural change, improved leadership, team-based

skills and behaviors.

. Responsible for recruiting and hiring process

. Managed/administered benefits: medical, dental, vision, STD, 401K,

cafeteria plan and COBRA

. Researched, analyzed, and recommended benefits and new HRIS payroll

system.

. Implemented and managed monthly training and development programs

(i.e. sexual harassment training)

. Developed and implemented Employee on-line portal for administering

benefits as well as employee data.

. Implemented performance management tool and managed the process, as

well as trained managers on the program.

. Composed and implemented Employee Handbook.

. Established metrics to evaluate performance of processes and

activities in relation to profitability and overall company

performance.

. Collaborated with management to created change and team development

models to achieve goals and a redefined company culture.

. Proactively assisted in all areas of human resources including

unemployment compensation, conflict resolution and workers

compensation

. Supervision of Receptionist/Admin Assistant and several clerical

positions.

.

Human Resources Manager (January, 2005-August,2007)

Professional Marketing Services, Chandler, Arizona

Managed HR initiatives, tactical execution, employee relations,

recruitment, benefits administration, compensation and administration

Provided leadership and human resources initiatives.

. Managed/negotiated benefits, medical, dental, vision, STD, LTD, Group

life insurance, COBRA

. Full cycle recruitment, interviewing and hiring, background checks and

new employee orientations

. Developed, implemented and managed company-wide compensation

guidelines.

. Implemented and managed new on-boarding process.

. Designed and implemented Employee Handbook, office policies and

procedures (SOPs)

. Resolved employee relations issues and conflict resolution,

unemployment hearings

. Processed biweekly payroll.

. Oversaw the day-to-day operations of administration, purchasing, and

accounting

. Attended career fairs at local schools, and State Universities, as

well as local career days held by local vendors.

. Supervision of staff members.

Assistant to the CEO and Human Resources Coordinator (November,1999-

December, 2003)

Elizabeth Arden Red Door Spas and Salons, Phoenix, Arizona

Provided leadership and support to executives and the human resources team

of this multi-billion dollar, global company.

. Facilitated and processed information between all levels of the

organization on behalf of the CEO, CFO and President of Marketing,

coordinator of merger between C-level employees weeklong Strategy

Mission event.

. Responsible for determining budget for donations to clients,

corporations - nationally and internationally

. Help with design and implementation of employee training programs for

all locations.

. Coordination of open enrollment for benefits, as well as organized

wellness events.

. Built and maintained working relationships with investors, board

members, management, field staff as well as office staff.

. Served as liaison for Employee Relations Council.

. Composed, calculated and analyzed monthly Executive travel expenses.

. Building and maintaining vendor relations.

HR Generalist

Jennings Strouss & Salmon Law Firm, Phoenix, Arizona (1992-1995)

Provided all around HR support for this lawfirm.

. Tracking of LOA

. Coordination of benefits open enrollment and administration

. Onboarding of new employees

. Coordinated and facilitated New Hire orientation.

. Coordinated Internship program (for new attorneys)

. Other general admin duties as assigned.

Education

M.A. Organizational Management (1997)

University of Phoenix, Phoenix, Arizona

M.Ed. Educational Psychology (1995)

Northern Arizona University, Flagstaff, Arizona

B.S. Psychology (1992)

Northern Arizona University, Flagstaff, Arizona

Professional Associations

Society for Human Resource Management (SHRM), Alexandria, Virginia

East Valley Human Resources Association (EVHRA), Phoenix, Arizona

Contact this candidate