Customer Service Manager

Joanne B. Rich

*** ** **** **. • Seattle, WA ****7

Phone: 206-***-**** Email: ******@*.***.***

Summary of Qualifications

Extensive experience in a front and back office environment

Excellent customer service and the experience and natural ability to multi-task and learn things quickly

Proficient technically with computers and office equipment

Education and Training

Everest College, Seattle, WA

Medical Insurance Billing and Coding, Diploma, 2010

Member of Directors List

- Medical Billing and Coding courses including ICD-9, CPT and HCPCS

- HIPAA Regulations

- OSHA Requirements

- HIV/AIDS Training

- Medisoft Software Training

Job Corps, Los Angeles, CA

Secretarial Training, Diploma

Computer Skills

Windows Vista, Windows XP, Mac, Medisoft

Microsoft Word, Excel, Outlook and Various Email programs

File Maker Pro, PageMaker

Learn new software applications quickly

Employment Experience

Chiropractic Wellness Center Seattle, WA 160 hours

Medical Biller and Coder/Front Office Administrator

Managed the front office; worked with Medisoft billing software and MS Office

Scheduled patients, roomed patients and prepared them for the Doctor

Collected co-pays and sent claims

Posted payments and EOBs

Washington Newspaper Publishers Association Seattle, WA 09/1969 - 02/2009

Office Manager

Started as a Newspaper Clipper and then worked my way up to become Supervisor of the Clipping Service Department

Promoted into Reading department where I eventually worked my way up to Supervisor of the Department

Moved to the front office after the Reading Department was sold in 1985 and became a receptionist

I worked there and eventually took on the task of managing the office

As Office Manager I have experience in: processing incoming/outgoing mail, processing credit cards, bank deposits,

use of copier/fax/scanner, ordering of supplies, data entry, handling phones, customer service and all other tasks necessary in

an office environment

As Classified & Small Display Ad Coordinator I was responsible for the management and implementation of all

advertisements from the incoming inquiry to the processing and display of the ad

Volunteer Work

Bird Nursery Caretaker - PAWS Wildlife Bird Nursery

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