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Customer Service Human Resources

Location:
Auburn, IN, 46706
Posted:
October 09, 2010

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Resume:

Andrew M. Culbertson

**** ********* ***** ***** - ******, IN 46706

260-***-**** abjglk@r.postjobfree.com

Objective Recent graduate seeking to leverage education in recruitment,

employee relations, training and performance appraisals in an

entry-level human resources position. Highly motivated to

contribute to a company's HR division.

Education Purdue University

Fort Wayne, IN

. Bachelor of Science, June 2009 (GPA:2.97, In Major: 3.45)

Major: Organizational Leadership and Supervision

Concentration: Human Resources Management

. Related Courses: Labor Relations, Personnel Law,

Compensation, Human Resource Issues, Interviewing, Human

Relations in Organizations, Elements of Law, Gender and

Diversity Management, Fundamentals of Speech, and Computer

Applications

Experience Rieke Packaging Systems

Auburn, IN

2001-Present

Lab Technician

2009-Present

. Ensure all products, both molded and finished, meet

standards before shipment.

. Performed rigorous testing on new dispensing products to

ensure they are going to perform to specifications before

released for sale

. Assisted in generating product control plans

. Responsible for all gage calibration within the plant

ISO 9001 Internal Auditor/Trainer

2004-Present

. Conduct training for all employees ensuring they are

familiar with the standard and the importance to the

organization.

. Audit company practices/procedures to ensure we are in

compliance with the ISO standard

. Ensure we have the necessary documents and that those

documents are current

Customer Service Coordinator

2007-2009

. Communicated daily with current and potential customers

. Created customer service return log to keep track of

returns and to allow the customer service representatives

to be able to see their errors and learn from them, which

resulted in the assistance of reducing customer returns by

over 5%.

. Provided customer specified price extract sheets to

customers upon request

Quality Control

2005-2007

. Inspected product and communicated deficiencies to

management as necessary

. Interviewed operators to ensure that they knew what they

were supposed to be checking and documenting as necessary

on a regular basis

. Helped our manufacturing team with cost reductions

Clubs and Society for Human Resource Management (SHRM)

Organizations

Skills Proficient with Microsoft Word, Excel, and PowerPoint

Working knowledge with Microsoft Access



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