Customer Service Sales
Resume:
Jessica E. Molloy
Maryland Heights, MO 63043
(314) 517 - 2321
*******@*********.***
OBJECTIVE: To explore new opportunities that would provide a welcomed
challenge.
EDUCATION
Webster University, St. Louis MO
Bachelor of Science in Business Administration March
2009
St. Louis Community College at Meramec; St. Louis, MO
Associates in General Studies May 2003
BUSINESS EXPERIENCE
Operations Specialist, Wells Fargo/Aerotek; St. Louis, MO 2010-present
- Open, review, and process new accounts on a daily basis provided that the
correct documentation is provided for that specific account type
- Serve as a main point of contact for branched to fix and resolve any
issues that arise with opening up new accounts
- Analyzing customer transactions to ensure quality standards are in
accordance with the policies and procedures within the department
- Providing quality customer service with written and verbal communications
to all internal and external clients
- Maintaining sharp attention to detail and the ability to provide daily
status to management
- Perform a variety of operational tasks for simple or routine securities
or cash related transactions and processes
- Research inquiries, review and process less time-sensitive and less
complex documents
Sales Associate, Ann Taylor; St. Louis, MO 2009 - 2010
- Utilize excellent business judgment and time management skills to balance
efforts in the field, multi-tasking to ensure sales goals and deadlines are
consistently met or exceeded
- Develop relationships and networks to expand contacts, cultivate new
business, and expedite sales process
- Cultivate client relationships to better understand their needs, acting
as client advocate, while acting in the best interest of the company
- Generate sales by providing outstanding customer service
- Attend to the needs of the client and building a loyal customer base
- Aware of any promotional offers and encourage the customer to available
discounts on the products promoted by the store
- Process sale transactions; receiving cash, checks, debit and credit card
payments; bagging purchases and giving receipts
Sales Associate, Michael Hill, St Louis MO 2008 - 2009
- Open and close the store
- Develop relationships and networks to expand contacts, cultivate new
business, and expedite sales process
- Maintain Fine Jewelry merchandising standards and visual standards
including department signing
- Maintain Fine Jewelry security standards to include keeping keys on or
about person, showing only one piece of merchandise at a time, not leaving
any merchandise unattended, and locking all cases and safes
- Complete diamond testing as required
- Check in and replenish new merchandise inside cases
- Prepare merchandise transfers and repairs
- Completing customer repair envelopes and following up with the repair
department to ensure customer estimates and repairs are completed on a
timely basis
- Following all procedures for inventory counts
CDARS & Annuities Retail Banking Coordinator, Pulaski Bank, St Louis MO
2007 - 2009
- Develop and maintains data, perform routine analyses and calculations in
processing of data for recurring internal reports
- Assists management and staff in problem solving, project planning, and
development and execution of stated goals and objectives
- Schedule and coordinate meetings, events, interviews, appointments, and
other similar activities for supervisors
- Work directly with insurance companies providing annuity services and
internal audit staff to insure that the proper products are being marketed
within regulatory compliance
- Maintain and create client and agent/employee Annuity records, sales &
incentives earned reports
Universal Banker, National City, Clayton MO 2006 - 2007
- Explain, promote and sell all National City products and services to
current and prospective members
- Provide exceptional service that is consistent with or exceeds company's
standards of excellence in customer service
- Open, maintain and close all types of transaction and deposit accounts
- Facilitate the lending process with members, to include documentation,
interviewing and closing
- Cross-sell all products associated with loan products
- Perform teller transactions, such as deposits, withdrawals and providing
answers to account questions, and maintain daily accountability for and
balancing of an individual transaction drawer
- Resolve member issues in a timely, consistent and professional manner
- Audit and maintain the ATM
Cashier/Stock, Ann Taylor Loft, Brentwood MO 2006 - 2007
- Responsible for day to day sales associate goals
- calculate and process customer transactions
- answer customer questions regarding store products, return policies and
other procedures
- Track and review inventory to determine items that need to be reordered
and replenished
- label store items with price tags and set up signage advertising sales
and store promotions - Process shipments and stocking store shelves, racks,
bins and tables with merchandise.
General Manager and Human Resource Assistant, Scholastic Book Fairs, Fenton
MO 2004 - 2006
Customer Service Representative
- Maintain the human resource records of employees for the Midwest region
- Update and process payroll for the Midwest region
- Screen job applicants to obtain information such as education and work
experience
- Provide administrative support for the department such as answering
telephones, assisting visitors, and resolving and/or referring a range of
administrative problems and inquiries
- Posts, balances, monitors, and reconciles internal department monthly
ledgers, budgets, and financial reporting system reports
- Establish, maintain, and update files, databases, records, and other
documents; develops and maintains data, and performs routine analyses and
calculations in processing of data for recurring internal reports
- Assists unit management and staff in problem solving, project planning,
and development and execution of stated goals and objectives
- Schedules and coordinates meetings, events, interviews, appointments, and
other similar activities for supervisors, which includes coordinating
travel and lodging arrangements
Supervisor, Brooks Brothers; St. Louis, MO 2004-2006
- Highest point of authority during most scheduled hours
- Utilize excellent business judgment and time management skills to balance
efforts in the field, multi-tasking to ensure sales goals and deadlines are
consistently met or exceeded
- Accountable for daily, weekly, monthly and yearly sales goals
- Train and mentor new sales personal using real life situations providing
both positive and negative feedback, reinforcing skills and building self-
esteem
Assistant Store Manager, Ann Taylor; St. Louis, MO 2001-2004
- Highest point of authority during most scheduled hours
- Proven self starter, working independently, while contributing to the
success of the entire team
- Accountable for daily, weekly, monthly and yearly sales goals
- Train and mentor new sales personal using real life situations providing
both positive and negative feedback, reinforcing skills and building self-
esteem
- Utilize excellent business judgment and time management skills to balance
efforts in the field, multi-tasking to ensure sales goals and deadlines are
consistently met or exceeded
- Develop relationships and networks to expand contacts, cultivate new
business, and expedite sales process
- Cultivate client relationships to better understand their needs, acting
as client advocate, while acting in the best interest of the company
COMPUTER SKILLS
- Proficient with Microsoft Word, Microsoft Excel and Power point
- Lotus Notes
- Kronos
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