Project Manager Customer Service
Resume:
Paul Neuville *** Lansberry Court ? Los Gatos, California 95032
( abjghh@r.postjobfree.com
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EDI Expert
ENTERPRISE SYSTEMS ENGINEERING / PROJECT MANAGEMENT
Electronic Data Interchange ( System Analysis ( Software Development Life
Cycle (SDLC) ( Programming System Integration ( Debugging ( Problem Solving
( Quality Assurance ( Technical Documentation Customer Support (
Relationship Management ( Team Leadership
Dynamic, self-driven EDI Specialist with 18 years of contributions to
industry leaders including Avid Technology, Clorox, Cisco Systems, Hewlett
Packard and Apple Computer. Offer extensive experience in distributed, web
and client/server environments. Creative problem solver. Keen analyst,
attentive to detail. Personable and approachable; excel in communicating
complex technical concepts to non-technical personnel. Established strong
working relationships with internal business managers, end users and trade
partners. Superb technical manager with a track record for orchestrating
complex initiatives that unfailingly achieve client expectations, meet
budgets and sensitive business timelines. Additionally, possess in-depth
business analysis skills and abilities.
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TECHNICAL PROFICIENCIES
Operating systems: Microsoft DOS / Windows ? UNIX ? Xenix ? IBM DOS /
VSE / VAX / VMS / AIX ? Sun Solaris ? Pick
Programming: XML ? CICS ? JCL ? COBOL ? SQL ? Basic ? QBasic ? Visual
Basic ? C ? Perl ? Pascal ? RPG ? FORTRAN ? Assembly ?
DYL280 ? CSP ? Korn Shell
Networking / Protocols: Novell LAN ? TCP / IP ? VSAM ? ANSI ? EDIFACT
Application software: I-Way Transformer ? Oracle JDeveloper ? Sybase EDMap
? Winmap ? SeeBurger BIS ? SAP ? Gentran ? Harbinger ?
Mercator ? St. Paul's Software ? Mentor ? Application
Integrator (AI) ? GE Enterprise ? Neon XML-EDI Adapter ?
Expediter Debugger ? FoxPro ? Databasic ? Microsoft
Excel ? Accelerator ? Method 1 ? Yourdon / Ore ? Oracle
? IDMS ? IMS ? Ingres ? R:Base System ? Lotus Notes ?
cc:Mail ? WebMethods
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CAREER TRACK
Manager / Senior EDI XML Specialist Since 2007
ADX Fremont, California
Deliver EDI expertise and Management talents vital for increasing
customer support for Retail and Coal Industry. Design application user
interfaces thru customer input screens and data viewer templates.
Initiate data transaction sets; perform data mapping and end-to-end
testing. Provide third level support for internal / external business
units. Performed work on Oracle JDeveloper, I-Way Transformer, Sybase
EDMap and Winmap EDI translation software. Proficient with XMLSpy, Altivo
Stylevision, Dreamweaver.
< Introduced QA application tool to enhance the qualitry control
measures used in the company for faster turnaround of documents to
customers.
EDI / XML Specialist 2004 - 2007
Pinnacle Systems (Subsidiary of Avid Technology) Mountain View,
California
Deliver EDI / XML expertise and IT management talents vital for
increasing the operational productivity and efficiency of this provider
of consumer solutions for video editing, TV tuners,
Paul Neuville Page 2
mobile media, home music making and digital media adapters. Design
application interfaces. Initiate data transaction sets; perform data
mapping and monitor system traffic. Provide responsive, high quality
troubleshooting and support to internal business units and trade partners
utilizing EDI VAN (Value-Added Network) services. Performed work on
SeeBurger BIS and SAP XI.
< Introduced shipping / logistics system tools that eliminated errors
and dramatically reduced time required for processing customer orders.
EDI Engineer 2002 - 2004
Clorox Oakland, California
Collaborated with managers and external trading partners to create
system applications to meet key business needs of a leading manufacturer
and marketer of consumer products with yearly revenues in excess of
$4,000,000,000. Directed technical staff in EDI mapping, design,
programming, testing, implementation and maintenance tasks. Produced
quality system and application documentation. Performed work on St. Paul
Software eVision.
< Devised and implemented enhancements for a 3-tier client-server
application; maintained a database and supported system interfaces.
EDI Analyst / Project Manager 1999 - 2002
Data Partners / Industria Solutions / Ventro San Francisco / Mountain View,
California
Executed EDI engineering for diverse business processes. Conducted
system analyses, identified technical specifications, designed and
implemented solutions to improve transaction accuracy and speed.
Developed maps for transaction sets; performed testing and solved
problems. Managed communications with key stakeholders and organized
project elements to consistently achieve goals.
< Established EDI specifications for the Data Partners shipping
logistics business; coordinated with Operations, Supplier Relations
and multiple Customer Service groups. (2001-2002)
< Integrated Industria Solutions suppliers and buyers with new B2B
architecture; consulted with IBM and Ariba and designed improvements
to the company's back-end system. (2000-2001)
< Prepared EDI application documents with Ventro Corporation customers,
buyers and suppliers; dealt with EDI and non-EDI systems. (1999-2000)
Project Management / Consulting 1993 - 1999
Adea / TLC / Comsys / EDP / Intelink / Intellitron / E&DS Sunnyvale /
Cupertino, California
< Defined functional specifications for the Adea Group's SAP conversion
initiative, working in close communication with Philips Semiconductor
and the Origin Group.
< Implemented new data transactions for TLC; created new maps from
customer specifications; performed transaction testing and applied
changes.
< Set up a trading partnership (VAN) and configured Cisco Systems'
enterprise infrastructure to manage in-going / out-going invoices from
customers and distributors.
< Led the data migration component of a platform conversion at Apple
Computer; interacted smoothly with end users, internal / external
customers and trading partners.
< Mapped, troubleshot and managed EDI transactions for Hewlett Packard
and National Semiconductor customers and suppliers.
< Supported Siemens-Rolm operating systems programming and customer
support pricing applications; coordinated program moves, testing and
production release.
Continued
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Programmer / Analyst 1990 - 1993
Port of Portland Portland, Oregon
< Designed an application for handheld computers and directed the
installation of automated systems for a major cargo warehouse;
provided EDI expertise.
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LEARNING CREDENTIALS
Bachelor of Computer Science
Portland State University, Portland, Oregon
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PERSONAL
Willing to perform work-related travel
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REFERENCES And further data PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
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