Customer Service Manager

TRACEY SUTTON

**** ********* ******, *********, ** 55117 . 651-***-**** .

*********@*****.***

Profile

PAYROLL SPECIALIST WITH ELEVEN YEARS OF PROGRESSIVELY CHALLENGING

ASSIGNMENTS LEADING TO TASK SPECIALIZATION AND PROMOTION. STRONG COMPUTER

SKILLS, INCLUDING WORD PROCESSING, ENABLING PROMPT ADAPTATION TO VARIED

SYSTEMS AND PROGRAMS FOR SPREADSHEETS, DATA MANAGEMENT AND GENERAL

ACCOUNTING FUNCTIONS. ABLE TO WORK INDEPENDENTLY, EQUIVALENTLY IN A

COLLECTIVE, AND APTLY TAKE LEADERSHIP WHEN NECESSARY. SEEKING CHALLENGING

LONG TERM POSITION THAT UTILIZES CURRENT SKILLS AND KNOWLEDGE, ENCOURAGES

EXPERTISE AND OFFERS ENTRY INTO NEW EXPERIENCES THAT ENHANCE PROFESSIONAL

GROWTH.

Education

HUMBOLDT HIGH SCHOOL - DIPLOMA

Rasmussen College - Accounting Certificate

Certified Payroll Professional (CPP)

Experience

DELOITTE TAX LLP 2006 - 2009

Paraprofessional

Analyze and review meals and entertainment account entries for correct

company deduction as outlined by IRS classifications

Execute proper customer service to all clients and adhere to all applicable

verbal and written inquiries

Strong participant in a team organizing company records and finance reports

Travel to client site to retrieve sample selection of accounts provided by

user, sought additional information to support audit back-up

Analyze and remove debits and credits to equalize trial balance accounts

Created reference sheets to decipher IRS classification of meals and

entertainment related expenses

Use internet and other references to research allocation of monies to

charitable causes (i.e. suites, tickets, dinner, parking, employee only

etc.)

Perform straight-line extrapolation to show client potential savings and/or

refund

Compose summary memo and stat sampling plan document upon completion of

project

Compare and tie client downloads to trial balances and work papers

Pentair Inc. 2004 - 2006

Payroll/General Accountant

Preparation of semi monthly payroll for over one hundred corporate

employees

Preparation of monthly payroll for expatriate employees

Monthly/quarterly/annual reporting functions including preparation of

production for corporate office, maintenance and updating of benefits,

processing of 401k and direct deposits

Semi monthly and monthly payroll general entries

Provided customer service to all corporate employees

Maintained client relationship with ADP

Motion International Inc. 2002 - 2004

Finance Manager

Prepared semi monthly payroll

Managed Accounts Receivables

Managed Accounts Payables

Processed client billings

Enrolled employees in health benefit programs and 401K etc.

Monthly/quarterly 941 reporting functions

Preparation of employee W-2's and independent contractor 1099's

Oversaw maintenance, management and inventory of office supplies and

equipment

Randstad (formerly Firstaff/Accustaff) 1994 - 2002

Payroll and Billing Manager

Preparation of weekly payroll for 500+ temporary employees

Client billing to cover payroll and contract buy-outs

Monthly/quarterly/annual reporting functions including preparation of

production/timesheets for corporate office, maintenance and updating of

benefits, processing of 401K and direct deposits, month end journal

entries, preparation of W-2's

Supervised two payroll clerks - including scheduling and production

Production of departmental correspondence and reporting which met quality

standards for timeliness, clarity and accuracy

Developed and maintained client relationships and provided customer service

Multi State payroll

Commission calculation and pay out

Managed payroll conversion to the new Randstad platform

Skills

PROFICIENT IN MICROSOFT OFFICE SUITE (OUTLOOK, WORD, EXCEL, ACCESS);

WORDPERFECT; LOTUS 1-2-3; SPECTRUM (PAYROLL MANAGEMENT SYSTEM); 10 KEY;

QUICKBOOKS, ADP PAYROLL SYSTEM, SAP, GREAT PLAINS.

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