Customer Service Administrative Assistant

Location:

Posted:

August 28, 2010

DEBORAH JUNG

Safety Harbor, Florida 34695

***********@*******.***

EXPERIENCE

Customer Service Microsoft Office

Employee Hiring/Training Phone/Switchboard Operations

Direct Supervision of Staff Purchasing/Ordering

Risk Management Retail Operations

Inventory Control Daily/Monthly Cash Reports

QUALIFICATIONS

- Ability to set and consistently achieve business goals

- Experience in hiring, training, and supervising front line staff

- Over 20 years of customer service/retail experience

- Quickly assesses customer needs and provides appropriate resolution or

guidance

- Strong oral/written communication skills with both supervisors and

staff

- Effective time and resource management

PROFESSIONAL EXPERIENCE

HSM Host, Tampa International Airport, FL - September 2009 - Present

Supervisor, Retail Operations

Supervises 6+ sales associates, performs cash audits, inventory control,

and merchandising; handles POS terminal training and customer service

escalations.

Regency Oaks Independent Living, Clearwater, FL - July 2008 - September

2009

Administrative Assistant II/Receptionist

Managed staffing schedules for 50+ dining room personnel. Greeted and

registered all incoming guests, potential clients and health care workers.

Primary contact for all operational concerns of 200 on-site residents.

First responder for emergency calls, handled switchboard operations,

general incoming email inquiries and routing escalations.

Ben Franklin, Pinellas Park, FL -1988 - June 2008

Retail Store Manager

Interviewed, hired, trained and managed a staff of 12-20 sales associates.

Handled purchasing, merchandising, customer service, inventory control, POS

terminal management, as well as daily and monthly cash reports.

A.A. Business Administration and Management - St. Petersburg College, St.

Petersburg FL