Customer Service Manager

**** **** ****** *****, **********, IL *****

Phone: 815-***-****: 630-***-**** ( ******@*****.***

EXPERIENCE

ABATEMENT MATERIALS, INC.

**** ** *******

Chicago, IL

Office Manager

. Responsible for office procedures and day to day operations of office

. Set up new customers and manage existing customer accounts

. Process Customer orders and deliveries

. Process Accounts Payables and Receivables

. Generate custom reports using QuickBooks

TELLABS

2000 to 2008

Naperville, IL

HRIS Analyst

(Benefits/Staffing/HRIS/Employee Services)

. Created customized HR SAP reports

. Updated and documented current SAP processes

. Documented and created new SAP processes to meet business needs.

. Provided training for HR managers on SAP documentation processes

. Performed SAP data audits to ensure data integrity

Lead Employee Services Representative

. Project team participant for the SAP integration/Upgrade

. Created and documented all upgrade processes

. Provided SAP reports to executive management.

. Coordinated with IT Department to modify SAP for business needs

. Test and validate in SAP QAS to approve for SAP production

Sr. Service Center Administrator (HRIS)

. Created positions and assigned job codes for all domestic and

international employees.

. Assisted with development testing and recommendations for system upgrades

. Generated monthly reports to support company Performance Management

Process.

Nalco Chemical Company

1998-2000

Naperville, IL

Employee Systems Specialist

. Project team member for SAP integration.

. Generated reports from SAP and Access for managers.

MANPOWER SERVICES

1989-1997

Branch Manager, Calgary, Alberta, Canada

. Managed and directed all aspects of profit center, including sales, field

services, customer service

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