Customer Service High School

( Karen Gonzalez

**** ******* ***

Long Beach CA 90815

Phone: 562-***-****

E-mail: **.****@*******.***

Objectives

Seeking a Customer Service or Administrative Support position

Education

High School, some college

Experience

Enumerator/Crew Leader Assistant (03/09 - 04/09) (09/09 - 10/09) (03/10

- 06/10)

U.S. Census Bureau (Long Beach, CA)

Canvassed and mapped addresses for U.S. 2010 Census, conducted

interviews, explaining the purpose of the census

Assisted crew leader, met with enumerators daily to assure they are

making complete and accurate entries on assignment materials.

Assigned work to enumerators and transmitted completed materials to crew

leader on a daily basis

OMT Complex Assigner (07/2004 - 08/2008)

Verizon (Downey, CA )

Handled the coordination and completion of service translations to other

telecommunication companies under strict time restraints while

maintaining a high level of accuracy

Provided technical information to central office and outside plant

technicians

Performed switch programming, assigned and processed orders and updated

records associated with wholesale service offerings

Handled requests from internal and external customers regarding pending

order activity, resolving errors and discrepancies

Business Response Generalist (Customer Support) (09/1998 - 07/2004)

Verizon (Huntington Beach, CA)

Processed incoming business repair calls from Verizon's large business

customers

Assisted customers in isolating trouble as well as the set up and use of

custom calling features (voicemail, call forwarding, call waiting, etc)

Assisted in the training of department employees in switch programming

and Verizon's voicemail conversion

Handled difficult and frustrated customers on a daily basis while

maintaining excellent customer service

Administrative Rep-E911 (08/1994 - 09/1998)

Verizon (Long Beach, CA)

Maintained Emergency 911 (E911) data base for several states

Worked with county coordinators and received letters of commendation

from the states of Oklahoma, Missouri and Arkansas for assistance in

updating and maintaining the E911 Master Street Address Guide

Processed telephone and address failure reports in a timely manner

Skills

Customer service: excellent phone skills, problem-solving, dealing

with difficult customers

Administrative: accurate spelling and grammar

Computer skills: Microsoft Word, Excel, PowerPoint, Windows XP,

Internet, type 60wpm

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