Customer Service Sales

Shalisha R. Green

**** ******** ***

San Bernardino, CA 92405

909-***-**** home

909-***-**** cell

********.*****@*****.***

OBJECTIVE

An entry level position with an opportunity for growth.

EDUCATION

Bloomington Christian High Literary Arts Rialto, CA

Summit Career College Computerized Office Administration Colton, CA

SKILLS & QUALITIES

ADMINISTRATIVE

Internet Explorer Quick Books

MS Word Typing 45wpm

MS Excel Multi-line phone systems

Power Point Customer Service

EMPLOYMENT HISTORY

Employment Development Department Riverside, CA 06/11/2009- 03/16/2010

Call Center Representative

DUTIES:

Customer service - processing inquiries regarding the unemployment

process and/or the status of their claims

Dispatching calls to appropriate department(s)

Assisting with online applications for unemployment

Gathering and updating information from claimants and submitting it on

their behalf

Providing general information regarding appeals process and extensions

Inputting data into Employment Development Department communication

systems

Operation of multi-line phone systems

Canteen Correctional Services Patton, CA 05/03/2004- 12/10/2008

Assistant Manager/Clerk

DUTIES:

Supervising five employees of various positions to include: delivery,

driving, packing

Pay roll, reviewing time sheets and making sure they are done correctly

Maintain personnel files

Shipping/Receiving - reviewing invoices, maintain purchasing files

Inventory - oversee weekly and monthly inventory

Customer Service - taking phone orders and inputting them into the

company’s website

Oversees sales, keeping financial records of daily, monthly and weekly

sales, tally daily receipts

Multi-tasking

Used MS Word for written correspondence

Used MS Excel for productivity reports

JC Penney Department Store Redlands, CA 06/20/2006- 11/13/2006

Sales Representative

DUTIES:

Opening and closing cash drawers and conducting sales

Floor Runner: assisting customers in the location of various items and

straightening, folding, and maintaining store in presentable manner

Denny’s Restaurant Fontana, CA 03/20/2001- 01/13/2006

Hostess/Cashier/Waitress

DUTIES:

Greeting and seating customers

Assuring customer satisfaction

Taking phone orders and preparing items for take out

Took orders and served tables

CERTIFICATES AND AWARDS

3 Perfect Attendances, Certificate of Greatness and Certificate of Completion at

Summit Career College

Employee of the Month in 2006

High School Coach’s Award in 1999

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