Customer Service Sales

Brad Marcus mcrae

Experience

June **** – Present Paychex Inc. Kennesaw, GA

Senior Payroll Specialist

Provide quality customer service to all clients.

Contact clients daily to obtain and enter payroll

information for payroll production.

Resolve all client questions and problem in a timely

manner.

Establish payroll schedules with clients.

Maintain current knowledge of the Paychex payroll

processing system and changes in payroll laws.

Correspond with federal, state, and local tax

agencies on behalf of clients.

Research and resolve client and system issues.

Maintain a high rate of client retention through

quality service.

Participate in and conduct branch training sessions

as needed.

Amend federal, state, and local tax on an as needed

basis.

April 2009 – October 2009 Paychex Inc. Kennesaw, GA

Interim Data Transfer Coordinator

Facilitated the transfer of 5,000+ clients account

data from one operating platform to another.

Executed daily reports and quires.

Employed Excel to compile data into useful

information.

Delegated tasks to co workers and superiors.

Provided trainings in conjunction with the Branch

Trainer to ensure that co workers utilize the new system

correctly.

Served as a support person for co workers that need

assistance.

Resolved any errors that arise during the conversion

process.

Coordinated with other Data Transfer Coordinators,

Paychex Branches, and Paychex Headquarters.

July 2006 Present Gap Inc.

Atlanta, GA

Customer Service Associate/ Cash Handler

Assist store in achieving sales goal.

Research registers overages/shortages.

Perform daily, weekly, and monthly store audits.

Education

August 2004 – May 2008 Albany State University

Albany, GA

B.S., Business Management.

Graduated cum laude.

April 2010 – Present Keller Graduate School of DeVry University Atlanta, GA

M.B.A. Candidate, Project Management.

e mail *****.******@*****.***

2850 Delk rd apt 9b • marietta, ga 30067 • Phone 404-***-****

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