Customer Service Sales

ALISON ECHEVERRIA

*** *. **** **. • Phoenix, AZ *5007

*****************@*******.*** • 602-***-****

SUMMARY OF QUALIFICATIONS

Skillful and dedicated professional with extensive experience in the coordination, planning, and support of daily

operational functions in fast paced environments.

Proven track record of accurately completing research, reporting, information management, marketing, and

business-development efforts within time requirements.

Adept at developing and maintaining detailed administrative and procedural processes.

Highly focused and results-oriented in complex, deadline-driven operations; able to identify goals and

priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, SQL Servers, EDI, Crystal Reports, Microsoft Windows® operating

system, and QMACS/QNXT software.

PROFESSIONAL EXPERIENCE

2009-2010

Delicious Deliveries –Phoenix-metro, AZ

Delivery Driver

Received dispatch instructions and delivered food to residential and business customers in a timely manner.

Maintained excellent client relations with contracted restaurants.

2008-2009

BizArcana --Scottsdale, AZ

Tele-sales/Lead Generator

Telephone Marketing provided telephone outreach services, either as follow-up to a direct-mail campaign

or as a stand-alone service.

Managed existing customer relationships to more effectively cross-sell, obtain referrals, build customer

loyalty, etc.

2004-2007

Televerde --Phoenix, AZ

Project Coordinator

Facilitated design and implementation of Lead Generation, Event Recruitment, Contact Discovery and

Profiling Calling Campaigns.

Coordinated and executed Campaign set-up.

Managed tactical relationships to ensure expectations are met and provide Extreme Customer Satisfaction.

2000-2003

EOS Healthcare --Tempe, AZ

SQL Server DBA

Provided daily support to internal and external customers in a team-based customer service model.

Supported training and technical support in the areas of electronic data interchange, mass data updates,

analytical and performance reporting and data conversion during implementation of QMACS software.

1995-2000

QCSI --Phoenix, AZ

Senior Technical Analyst

Successfully converted four enterprise customers from legacy information systems to an N-tier client/server

enterprise application utilizing relational database technology.

Provided troubleshooting support for data dependent errors using debugging tools to isolate the transaction

generating the error and then correcting the problem.

Taught technical training classes covering complex schema for normalized database EDI and NT administration

to clients.

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