Customer Service Administrative Assistant

YVETTE MORA

*** ***** ***, *** *******, CA ****7 510-***-****

*******@*****.***

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ADMINISTRATIVE ASSISTANT

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Experienced, administrative clerk with excellent office management and

client relation skills seeking a position within a company with strong

and established foundations offering not only great job benefits but

educational and advancement opportunities.

Oriented with excellent organizational, investigative, and reporting

skills

Exercise excellent office professionalism and a high level of

confidentiality

Uphold the ethics standards of corporate and business profession

Microsoft XP, Word, Publisher, Excel, Internet browsers & Accounting

Software

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EMPLOYMENT HISTORY & PROFESSIONAL EXPERIENCE

2009-2010 Branch Teller, JP Morgan Chase, Oakland, CA

Handled high volume phone calls

Attended/completed required meetings and trainings

Orient, train and supervise new hires

Provided excellent customer service via telephone and throughout the

store

Assisted customers fill out proper paper work

Met daily sales quota

Medical Records Clerk, La Clinica de la Raza, Oakland, CA

Create/prepare/review charts

Locate/distribute/pick-up charts

Assisted with audits

Handled high volume phone calls

Orient, train, supervise and delegate tasks for new hires

2007 Customer Service Representative, Macy's, San Leandro, CA

Processed various account transactions

Provided excellent customer service via telephone and throughout the

store

Encouraged customers to fill out courtesy surveys for future

improvements

Build close professional relationships with customers

2006-2007 Staff Accountant, The Unity Council, Oakland, CA

Responsible for A/P

Orient, train, supervise and delegate tasks for new hires

Assisted with budgets and monthly audits

Collected, sorted and distributed incoming/outgoing mail

Reconciled and deposit daily funds

EDUCATION

John C. Fremont High

Oakland, CA

June 2001

I am fluent in both English and Spanish.

References are available upon request.

Contact this candidate