Administrative Assistant Customer Service
Resume:
Caroline Walker
Covington La ***35
Seek the Challenging Position of Administrative Assistant
A highly equipped Administrative Assistant with experience in performing a
variety of administrative duties which require a range of knowledge and
skills of organizational procedures and policies, directing, assisting and
resolving administrative problems and inquiries.
Summary of Qualifications
. 14 years of extensive experience.
. Several years of experience in a variety of professional office
environments and providing leadership and support.
. Great knowledge of general accounting principles.
. Continually monitoring ways for improvement of organizational
development.
. Act as a mediator between corporate and sales force to trouble shoot
issues to avoid escalation.
. Immense ability to schedule appointments and maintain calendars.
. Profound ability to record meeting minutes.
. Excellent ability to make administrative/procedural decisions and
judgments.
Professional Experience
AAA-Auto Club of Missouri, Metairie La 1996 to Present
Regional Sales Assistant
. Coordinate and perform a range of staff as well as operational support
activities for the region, serve as a liaison with headquarters, local
departments and operating units in the resolution of day-today
administrative and operational problems.
. Provide administrative/secretarial support for the regional divisions
such as answering telephones, assisting visitors, and resolving and
referring a range of administrative problems and inquiries.
. Operate personal computer to compose and edit correspondence
. Schedule and coordinate meetings, interviews, appointments, events and
other similar activities for supervisors, which included coordinating
travel as well as lodging arrangements.
. Establish, maintain, and update files, databases, records, and other
documents; develop and maintain data, and calculations in the
processing of data for recurring internal reports
. Assists in the preparation of the annual budget for 15 offices
AAA, Metairie La July 1993 - April 1996
Customer Service
. Prime contact to insurance customers
. Responded promptly to customer inquiries
. Handled and resolved customer complaints
. Assisted customers with new, lapse and reissued policies
. Follow up on customer interactions
AAA, Metairie La, March 1992 - July 1993
Travel Counselor
. Interacted with customers to find out their interest
. Recommended, selected and helped locate hotels
. Assisted in dinner and hotel reservations and maps
. Provided information on travel via car
Education
Pine High School
Sullivan Tech
ACT Travel School
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