Quality Control Manager
Resume:
Marie-Tess V. Ogtong
Simi Valley, CA 93063
SUMMARY
Over fifteen years of professional airline and travel agency experience in
customer assistance, reservations, and ticketing. Highly proficient in
SABRE computer system. Also knowledgeable in the use of the APOLLO computer
system. Achievements are derived from excellent communication skills, team
leadership ability, quality of work and high level of customer
satisfaction.
WORK HISTORY
Countrywide Home Loans - Westlake Village, CA Sept
2004-Mar 2009 Travel Operations Manager
Oversee all functions related to daily operations of travel. Perform
quality control checks on reservations to ensure each booking is within
company policy. Manage staff to include training, counseling and
performance reviews. Interact with travel vendors (airline, car and hotels)
for contract negotiations and any travel related issues. Implement new
technical and operational procedures. Handle international and domestic
bookings ( air, hotel, cars).
Assisted corporate travelers make their bookings online with the Getthere
system.
American Express Travel - Seminis Corp., Oxnard, CA April 2001 -
Sept 2004
Corporate Travel & Reservations Agent
Handles all international and domestic travel reservations for all
corporate travelers, employees and executive management. Prepares ARC
Reports, checks and negotiates company, hotel, car, and airline contracts.
American Express Company - Litton Corp., Northridge, CA June 1997 - April
2001
Corporate Travel & Reservations Agent
Handles all international and domestic travel reservations for all of
Litton Industries employees and executive management (Corporate VIP desk).
Monitors the quality and accuracy of all Litton reservations. Incorporates
last minute changes to trip itineraries to the satisfaction of the
customers. Efficiently handles numerous travel requests in a timely manner.
Travel Master Inc., West Los Angeles, CA
March 1994 - June 1997
Ticketing & Reservations Agent
Responsible for handling all travel requirements for large Corporate
accounts such as Long Beach Mortgage Co., Baby Guess, Neutrogena, including
the issuance of airline tickets, car, and hotel reservations. Assisted in
the preparation of monthly ARC reports, ticket exchanges, refunds, etc.
Phillipine Plaza Hotel
Front Desk and Reservations agent
Responsible for booking rooms for incoming guests. Manned Concierge desk
and performed extra services for in house guests and future guests, handled
messages for guests, packages, trips and tours, etc.
EDUCATION
University of the Philippines, Quezon City, Philippines
Bachelor of Science in Hotel & Restaurant Management, 1980
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