Customer Service Representative

PROFFESSIONAL EXPERIENCE

Jacinda Couture Ibadan, Nigeria

Customer Service Representative August 2008 - February 2010

Collaborated with design team in translating product ideas/designs to manufacturing

Managed product testing process and model fitting process

Communicated with vendors as needed to meet deadlines with product/sample requests

Provided oversight on all inventory/Returns reporting

Monitored all Returns to prevent continued shipping of unacceptable product

Ensured Return rate goals and deliverables were met in a timely manner

Splash FM Ibadan, Nigeria

Production Specialist June 2006 - July 2008

Maintained the Company website and recommended software for broadcasting events

Organized and produced short form programming into on-air digital format

Family Dental Washington, DC

Customer Service Representative November 2005 - May 2006

Performed timely entry of patient dental record in clinical database

Performed quarterly audit of clinical database to ensure accurate documentation of

patient dental record

Cybergeneration LTD Lagos, Nigeria

Customer Relations Manager February 2004 - February 2005

Created presentations for sales team to market client products

Maintained and updated client websites with new information as needed

United States Department of Beltsville, MD

Agriculture(USDA)

Computer Technician/Web Developer January 2002 - February 2003

Managed and maintained the instrumentation and sensing laboratory website

Collaborated with management to ensure agreement on systems

Provided software recommendation for website management

Performed systems analysis appropriate to the management of information systems

projects

Loomis Fargo ATM Columbia, MD

Customer Service August 1999 - December 2001

Supervised ATM technicians

Managed and directed call volume

Operated surveillance machine

MBNA America Huntvalley, MD

Sales Agent January 1999 - August 1999

Managed customer accounts

Educated customers on loan applications

Quoted account information

EDUCATION

University of Maryland University College Adelphi, MD

(UMUC)

Bachelor of Science in Information Systems

Management, 2003

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