Customer Service Management

Veronica Leyva

**** **** ****** #***

San Diego, CA 92154

Tel: 619-***-****

Cell: 619-***-****

E-Mail: ************@*****.***

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JOB OBJECTIVE

Seeking an entry level position in your company where I can utilize my

skill set with the potential for advancement within your firm.

PROFESSIONAL SKILLS

. Knowledge of Microsoft Vista: Microsoft Word, Excel, and PowerPoint.

. Knowledge of Quick Books.

. Able to use spreadsheets and database management and presentation

software.

. Able to operate telephone systems, and create journals, agendas and

meeting minutes.

. Capable of organizing and managing e-mail and producing on-line web

pages.

. Understanding of office systems and procedures, message handling and

transmission, records management and file maintenance.

. Bilingual: English and Spanish.

. Excellent phone and customer service skills.

EDUCATION

Associated Technical College San Diego, CA 08/2009-

03/2010

Diploma in Microcomputer Technology

PROFESSIONAL EXPERIENCE

MDIS National City, CA 2005-

2006

Telemarketer

. Contacted individuals by phone for surveys on household products.

. Processed all information received by individuals for database.

International Data Collection (IDC) Chula Vista, CA 2004-

2005

Telemarketer

. Contacted individuals by phone for surveys on grocery items.

. Helped create survey forms and process information for database

collection.

References available upon request.

Contact this candidate