Customer Service Office
Resume:
Arvid D. Rathburn
**********@*******.***
Lone Tree CO 80124
OBJECTIVE
To begin my career in IT by obtaining a helpdesk or entry level position,
and use my professional abilities to contribute to your company's success.
SKILLS
- Solid understanding of Windows XP, Vista, and Windows 7
- Introductory experience Windows Server 2003, Active Directory, MMC, and
system architecture
- Extensive use of Microsoft Word, Excel, and PowerPoint
- Fundamentals of programming with the application of algorithms and logic
- Ability to diagnose, troubleshoot, and resolve technical problems
- Superior analytical and problem-solving abilities, with track record of
improving operations
- I have a versatile customer service and support skill set
- Exceptional interpersonal and communication skills
- Expense reduction
Relevant Experience
Custom PC and Repair (February 2009 to present)
- Build computers specific to client needs, perform repairs, and optimize
performance
- Install wireless networks and help insure security
Relevant Coursework
- Completed Desktop Computing, Windows XP
- Completed Server 2003, Windows Server 2003
- Management Information Systems
- Computer Apps, Microsoft Office 2007
- Fundamentals of Programming with Algorithms and Logic
-
Work History
Office Depot, Western Region Distribution Center (November 1994 to present)
- Operations Supervisor
- Managed shift operations and eighteen employees in a high volume facility
- Create work schedules, delegate work load, insure all processes and
procedures are followed, provide
feedback for process improvements, and help build leaders within the team
- Insure all products are received in a timely and safe manner following
company's SOP manuals
- Delivery Service Rep
- Plan daily delivery route for productivity, and customer focus
- Working directly with customers to provide exceptional customer service
- Inventory Control, (Slot Information Specialist, System Specialist and On
Site Trainer)
- Insure inventory accuracy by analyzing and investigating discrepancies,
and slot product for optimal flow
- Consulted weekly on processes, procedures, and cost saving improvements
- Train new Managers and associates on the Warehouse Management Systems
- Work with the Slotting Optimization System (Slot Info), to ensure optimal
flow of over 12,000 items
EDUCATION, (Major) Information Security Systems
- Westwood College, Denver, CO, Aug 2008 - Feb 2009, (transfer)
- University of Phoenix, Lone Tree, CO, Jan 2009, - present, targeted
graduation date Aug 2012
HONORS AND ACTIVITIES
- Achieved Dean's List (>3.5 GPA)
- Office Depot, Awarded Certificate for continuing safety for five years or
more
- Office Depot, Awarded Business Service Division employee of the year
- Rewarded for strong work ethic, receiving Kudos Awards, and numerous
Employee of the Month Awards.
- Head Coach and Official for South Suburban, Gold Crown, YMCA, and SIHA
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