Customer Service Administrative Assistant

Tracy M. Moreno

281-***-**** (cell)

661-***-**** (hm)

***********@*****.***

*** **** ****** **

Lancaster, CA 93534

Objective

Seeking a challenging position within a company as an Executive Assistant

or Receptionist with an opportunity for advancement.

Skills

- Typing: 65 wpm

- Strong analytical and organizational skills.

- Excellent interpersonal skills, phone manner, and office etiquette

- Software: All Windows operating systems, Microsoft Word, Excel, Outlook,

WordPerfect, Peachtree accounting software

- Excellent verbal and written communication skills

- Well rounded background in HR generalist, customer service and executive

administration

- AP/AR, Purchasing, Receiving background

- 15 years office admin experience

- HR support

- Inventory control

- Strong analytical skills

-Ability to effectively lead and establish others in a professional

environment

Experience

April 2008 - August 2009

Business Support Administrator

Envirocooler, LLC, Huntington Beach, CA

- Greet visitors and direct to appropriate person or area

- Answered and screened telephone calls

- Provide customary administrative support for all office

procedures &

Assist with various tasks, routine and special events

- Responsible for taking customer orders and assuring timely

delivery

- Purchase Orders

- Read and route incoming mail

- Coordinate manager's schedules and make appointments

- Time Management

- AP/AR

- Responsible for filing, data entry, ordering supplies

- Administrative support for HR, Financial Controller,

Global

Marketing & Production Control

- Coordinate and arrange meetings, prepare agenda, reserve

and prepare facilities and transcribe meeting minutes

- Conduct research and compile and type statistical research

-

January 2007- March 2008

Administrative Assistant

Triton Sports USA, Fountain Valley, CA

- Handled all official company correspondence

- Responsible for all administrative tasks (filing, date

entry, etc)

- Typed all company documents

- Data Entry and AP

- Utilized FedEx and UPS to ship documents, tracked shipments

- Responsible for new employee training

- Assisted with telephone sales

- Responsible for accounting and invoicing

- Handled all travel arrangements for President/CEO

- Maintained monthly mailing list

March 2005 - January 2007

Administrative Assistant / Receptionist/HR Support

Goodrich Corporation, Santa Fe Springs, CA

- Provide administrative support to HR, Vice

President, and Engineers

- Typed all company documents

- Answer high volume phone lines, greet and transfer

customers

- Schedule and maintain company calendar of events

- HR back up coordinator, also responsible for scheduling

- Worked with agencies to fill temp positions

- Responsible for training database and entering training for 150

employees

- Utilized MS Word and PowerPoint for projects and tasks assigned

- Served on Environmental Health & Safety Board

November 2001 - November 2004

Department Mgr

Walgreens, Bellflower, CA

- Customer Service

- Answered high volume phone lines and transferred

accordingly

- Merchandising

- Time management

- Scheduling of dept. cashiers

- Use of Telzon for inventory control

- Assisted with marketing as needed

- Attended marketing seminars

- Traveled to stores within district to do merchandise set

up

Education

2002-2004

Cerritos College, Norwalk, CA

Undergraduate Studies in Business Administration

References: Available upon request

Contact this candidate