Manager Engineer

Duan Neal

IT Coordinator

*** ****** ***** ***, #***, Oceanside, CA 92054( Ph 512-***-**** (

abjfzv@r.postjobfree.com

ability to Technology Summary

budget time to

complete

simultaneous

projects...whole

heartedly

recommends Duan

to any business

that is looking

for a cheerful,

loyal and

industrious

person who knows

how to get

things done

Nelson Tillings,

Network Manager

USA Medical Care

Org

exceptionall

y energetic and

enthusiastic

analyst...

projects a

passion for

technology...dem

onstrates

excellent

time/project

management

skills

Leonardo Lee

Sr. Network

Analyst

Winstead, PC

working with

Duan is a

pleasure. He's

the most

resourceful

professional

I've worked

with...

loves a great

challenge...

troubleshooting

is actually fun

with Duan

on the team

Eric Russell

Computer

Programmer

Independent

Contractor

Network Support Telecom Software/Hardware

Exchange Administrator Cisco 3750 POE Acronis Disk Director

Backup Administrator Cisco IP 7940 Norton Ghost

Microsoft AD Support Cisco UCM 7.0 AS400

LANs, WANs, VPNs, Routers, Blackberry 8x-9x MS Office (All)

Firewalls, TCP/IP, Security MS Windows (All)

Scanner; SSL; Digital Unix-Based Systems,

Certification; Antivirus Tools (Solaris, Linux, BSD);

(Norton, Symantec, NOD Eset32,

etc.) Symantec

HP/Dell/ Xerox IP Printers Cisco AP 11X-12X

Wireless

IT Experience

Benchmark Electronics IT Coordinator June 2009 - June 2010

Austin, TX

File/Print Servers Baan & MAPICS User Support

Cisco IP Phone/Switches AD User Accounts

Evaluate, Purchase, Support All Manufacturing Systems Support

Hardware/Software Upgrades Lotus Notes Administration

Data Backup & Disaster Recovery PC/Laptop and Helpdesk Floor Support

Network Infrastructure & Security

New Hire PC/App Training

Other Tasks per GM requests...

Systemhead, L.L.C. Austin, Owner Aug. 2008 - Present

TX

Independent IT Consulting and Support

USA Managed Care Org IT Analyst & Helpdesk Jan. 2006 -August

Austin, TX 2008

Resolve complex network issues in a multi-platform environment.

Create new user accounts via Active Directory including mapped

network drives.

Exchange: Distribution lists, Groups,

Install, upgrade, and configure workstations and network peripherals.

Manage security.

Cisco routers, directory structures, security, software.

A&L Industries Dallas, TX PC Technician April 1998 - Nov. 2005

Troubleshoot computer problems via phone, email and in person.

Served as technical specialist during network issues/emergencies.

Serve as liaison for staff and IT to resolve issues.

Periodically, worked one-on-one to develop department training.

www.linkedin.com/in/duanneal ( Available for Full-Time & Contract

Assignments

Duan Neal, Network Administrator abjfzv@r.postjobfree.com

5 people have recommended Duan on Linkedin

"I recommend Duan for any position he chooses to undertake. His solid work ethic;

excellent

communication skills and teamwork philosophy will be an asset to any organization.

During his

employment with USA MCO, he was both effective in performing his duties and was well

liked by all

users."

- Tammy Green, VP -HR

USA Managed Care Organization, managed Duan indirectly at USA Managed Care

Organization

"Duan worked for me as a Network\System Support Analyst for the past year and a half.

His

responsibilities included helpdesk support, new computer installations as well as

serving as backup

for our Network Engineer. During his time at USAMCO, Duan was able to resolve many

network

and system support issues with ease. He was very good at finding solutions for very

difficult

problems. One of his major contributions was research which he performed flawlessly.

Duan was

highly respected by his co-workers for his willingness to help anyone at anytime. He

was

instrumental in helping rollout new technology in an aging infrastructure. He is well

organized and

was prepared for the job at hand, no matter what the situation was. During our time

together, I

enjoyed working closely with Duan and would highly recommend him."

- Nelson Tilling, Network Systems Manager

USAMCO, managed Duan at USA Managed Care Organization

"I have found Duan to be very easy going and responsive to the needs of his coworkers.

He

approaches his duties in a responsible and diligent manner. It is a pleasure to work

with Duan."

- Thomas Leo Swint, Sr Programmer Analyst

USA Managed Care Organization, worked with Duan at USA Managed Care Organization

"Duan has an extremely versatile background in computer software and hardware

integration. His

experience extends to most OS platforms, new and older hardware,as well as PC/Mac

integration.

Duan is constantly updating his knowledge base with continuing education and

certifications. His

research and troubleshooting is extremely detail oriented and thorough, providing the

best

configuration for the technology environment. Duan always exceeded your expectations

in doing his

job. His extensive skill set, attention to detail, and positive attitude will make him

a valuable asset

wherever he goes."

- Stacy Brack, Exec Assist -Graphics Manager

USA Managed Care Organization, worked with Duan at USA Managed Care Organization

"As a senior level PC Integrator and top tier PC Support technician for over a decade

I am

commonly involved as a peer in resolving complex Help Desk issues. After working in

the same IT

Department with Mr. Neal for almost two years, that never occurred. As friendly peers

we would talk

about those issues, but they had already been solved by Duan beforehand. He was always

able to

resolve any such issues with resources at hand (Internet or manuals) or the

application of critical

thinking. The logic required to be a *top* tier Network and PC Support engineer is not

something

you can learn, it's an intuitive vision of the mechanical world... the way things

work, and the way

things break. Duan has this "natural" high-level mechanical ability. The combination

of his passion

for ongoing Technical education and those hands-on skills makes Mr. Duan Neal one of

the top

techs in my lengthy personal experience. Technical or mechanical expertise is not

always enough,

and Duan does not fall short on his people skills. He was popular with the folks he

supported and

consistently presented himself to the Community as a man of high character, with a

positive outlook

and a gentle humor. I am offering my recommendation because all of this adds up to a

man that

can solve all of your technical issues and deliver a concretely positive contribution

to any IT

Department. Working with him was always a pleasure."

- David Gibson, OCR Content Manager

USAMCO, managed Duan at USA Managed Care Organization

Duan Neal, Network Administrator abjfzv@r.postjobfree.com

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