Manager Customer Service

Patrick A. Brown

*** ***** ****** *** **** Atlanta, Georgia 30312* 937-***-*****

******@*****.***

SUMMARY OF QUALIFICATIONS_______________________________________

Proven ability to work in teams, establishes leadership roles and

relationships with community resource, and also demonstrates good public

speaking skills. Proficient in Microsoft Office Suite, experience with

managing case files and conducting evaluations for different cases.

OBJECTIVES___________________________________________________________

A position in the field of human service requiring an effective

communicator with excellent people skills, a proactive style of

management, and the ability to work with diverse populations.

EDUCATION___________________________________________________________

The University of Toledo, Toledo, Ohio

Bachelor of Arts Degree

Adult Liberal Studies with a concentration in Psychology

Xenia Senior High School, Xenia, Ohio

General High School Diploma

Class of 2002

EXPERIENCE__________________________________________________________

Montgomery County Job and Family Services, Dayton, Ohio

Case Manager March 2010-August 2010

. Determine eligibility with youths and their families

. Scheduling appointments

. Keeping case notes and files for each individual

. Managing a case load of 200 youths

. Being a liaisons with businesses in the community

. Being an advocate for the youths in the community

Greene County Children Service Board, Xenia, Ohio

Youth Care Specialist September 2008-December 2009

. Organized medication records

. Provided daily care for the children

. Actively participated in case plans and service plans for each

resident

. Established and maintained effective relationships with area agencies

OhioLink Corrections and Treatment, Inc., Toledo, Ohio

Acting Program Manager July 2006-July 2008

. Managed a staff of 14 employees

. Kept and organized case files for Federal, State and DYS inmates

. Conducted federal and state hearings for inmates

. Conducting numerous of federal and state investigation

. Facilitated numerous life skills groups

. Maintained liaison with community recourse and interacted with parole

officers, attorneys and judges

. Developed community placements, case plans

Dillards Department Stores, Toledo, Ohio

Sales Associate May 2006-July 2006

. Organizing the floor

. Create window visuals

. Helping the customers

. Reporting to floor manager

. Taking orders

The University of Toledo, Toledo, Ohio

Research Assistant August 2005-May 2006

. Coding research data

. Collect research data/participants

. Inventory database

. Data entry

. Conducting evaluations

Hickory Farms, Inc., Toledo, Ohio

Customer Service Representative October 2005-January 2006

. Taking phone call orders

. Handling complaints from customers

. Reporting to floor manager

. Meeting quota of orders

Project C.U.R.E., Inc., Dayton, Ohio

Clinical Support Staff May 2003-August 2005

. Assist group therapy

. Assist individualize therapy

. Assist case management

. Medical billing

. Assisted nurses with processing of clients

. Data entry

HONORS_______________________________________________________________

. Project C.U.R.E., Inc., Employee of the Month

. Greene County Children Service Board Employee of the Month

. OhioLink Corrections and Treatment Inc.,-Promoted from Community

Corrections Specialist to Case Manager to Acting Program Manager for

my hard work and loyalty to the company

REFERENCES__________________________________________________________

Available upon request

Contact this candidate