Sales Customer Service
Resume:
Damien W. Mallory
**** * ******** ***** . ******, TX 75219 ( 630-***-**** - C (
**********@*****.***
Bachelor of Science - Marketing Northern Illinois University, DeKalb, IL
1997
CAREER SKILLS/KNOWLEDGE
. Sales Operations & Marketing . Product Management .
Forecasting & Sales Analysis
. New Product Launch . Profit/Market Share Growth .
Quota Achievement Strategies
. Inventory Management/Allocation . Sales & Product Training .
Financial Analysis
. Business Development . Multi-Million Dollar Negotiations .
Customer Relations
. Turnaround Strategies . Major Client Development .
Consultative/Value-Added Selling
. Sales Promotions . Cold-Calling/Proposals . Team
Leadership & Mentoring
Dynamic, results driven Sales & Marketing Manager with an extensive history
of achievement and demonstrated success driving multi-million dollar
revenue growth, while providing visionary sales leadership in highly
competitive markets. Solid track record of increasing product penetration
to grow market share. Tenacious in driving brand awareness, building new
business, securing customer loyalty, and forging strong relationships with
external business partners. Exceptional mentor and coach. Highly
organized professional with outstanding communication, presentation, and
interpersonal skills.
cAREER ACHIEVEMENTS & QUALIFICATIONS
> Successfully boosted business development, managed results-getting
incentive programs, and managed creation and implementation of
marketing strategies and practices. Results include increasing sales
by 18%, from 5592 units in 2005 (CYE) to 6640 units in 2006 (CYE)
within the district.
> Focused on dealer service/parts business performance and strategies to
guide and develop dealers' service-related retail capabilities.
Helped to improve the average dealer gross profit in the district by
$13,287 from $72,375/dealer 2004 (CYE) to $85,662/dealer 2005 (CYE).
> Responsible for maximizing district-wide business results for 15-25
retails stores in the area of sales profits, customer service, return
on investment, warranty and goodwill expense control,
employee/customer satisfaction, and the development of strategies
supporting the established Annual Operating Plan.
> Held directly accountable for the Sales & Marketing operations of a
district-wide territory of 15-25 retail stores, which included:
merchandising, advertising and promotional activity, retail/wholesale
sales, incentive programs and process performance, vehicle
distribution, forecasting, allocations, an inventory management and
provided ongoing training to retail management and associate
personnel.
> Established and implemented improvement plans with targeted objectives
for underperforming dealers and developed recommendations/guides for
operational improvements to Dealer Principals and Dealership Managers
in the areas of Wholesale/Retail Vehicle Sales, Vehicle Inventory,
Market Penetration, Consumer Relations, Customer Satisfaction,
Effective Marketing, etc.
> Provided focus on elements of day-to-day functions, communication,
performance, compliance audits, fiscal responsibility, motivation and
recognition.
Damien W. Mallory Page 2
CAREER EXPERIENCE
WESTERN & SOUTHERN FINANCIAL GROUP, JOLIET, IL 6/2009 - 11/2009
Sales Representative 6/2009 - 11/2009
> Helped clients define their financial goals and provided guidance an
expertise to help reach those goals by fact-finding, asking probing
questions, identifying prospect's needs, and by establishing a solid
long-term relationship based on ability to give solutions.
AFLAC, JOLIET, IL 1/2009 - 6/2009
Associate/Independent Agent 1/2009 - 6/2009
> Promoted Business-to-Business sales of supplemental employee insurance
through various products and services.
CHRYSLER LLC / DAMILERCHRYSLER, LISLE, IL &AUBURN HILLS, MI 1997 - 2008
Dealer Operations Manager / District Sales Manager - Metro Sales 2006 -
2008, 1999 - 2003
> Contact dealerships to communicate, implement, and administer Sales
Department programs, policies and procedures including attainment of
objectives and adherence to dealer agreement.
> Developed and analyzed forecasts for multiple brands, managed vehicle
distribution and allocations, and provided ongoing training to retail
management and associate personnel.
> Provided focus on elements of day-to-day functions, communication,
performance, compliance audits, fiscal responsibility, motivation and
recognition.
District Service & Parts Manager 2000, 2003-2006
> Implemented corporate Service and Parts marketing plans to help
maximize gross profit opportunities.
> Daily monitoring of dealership warranty and goodwill policy expense.
Reduced warranty waste by conducting regular warranty reviews and
claims analysis. Consulted with dealers' who have out of line
warranty expenses and created a process for improvement.
> Managed and supported all customer relations issues: vehicle buy-
backs, out-of-warranty requests, back-ordered parts, Lemon
Law/Arbitration and CSI.
> Analyzed dealership parts inventory versus OEM requirements for
obsolescence, loss profit potential.
Senior Staff Representative 1997-1999
> Served in a customer-facing role that included presenting goodwill
assistance to retail customers, implementing and enforcing all company
policies, procedures, and applicable laws, while protecting company
assets and communicating clearly and effectively with all levels of
store management and the corporate leadership team.
> Specialized leadership in conflict management and quality decision
making of customers' out-of-warranty requests. Generated numerous
customer satisfaction letters and feedback. Assisted Store General
Managers in customer service execution; authorized to provide
financial goodwill to support Store Managers in providing an
outstanding retail experience for customers.
ADDITIONAL EDUCATION & PROFESSIONAL DEVELOPMENT
Effective Public Speaking, Dale Carnegie, Five Star Consulting training,
Practical Business Management
ACTIVITIES & ASSOCIATIONS
Volunteer parent, Meadowview Elementary School & Jubilee Baptist Church
Northern Illinois University Alumni Association
Contact this candidate