Customer Service High School
Resume:
Gina L Kent
Milford, NH ***** US
Phone: 603-***-****
******@****.***
Objective
A position to provide exceptional customer service.
Abilities
• Excellent phone skills
• multi-tasking
• detail orientated
• data entry
• running computer applications including Outlook, Excel, RMS, Trouble Tracker,
Martens, Workspace, and Desi, laser jet printers, mail machines.
• payroll
• typing
• accounts payable
• accounts receivable
Employment History
Customer Service Representatives
12/1987 - 07/2009 TDS Telecom Madison, WI
Incoming sales and service calls in call center.
•
Placed orders and scheduled install date for new phone, DSL, & dish TV service.
•
Provided billing information, trouble shoot and resolved billing and installation
•
problems of phone & DSL and Dish Network.
Scheduled repairs with technicians
•
Waited on customers in office setting services, providing billing information,
•
taking payments
Balanced cash drawer, accounts receivable, accounts payable, inventory,
•
prepared data base for phone directory & E911, mail room.
Computer room assistant, gathered, processed, and printed phone records for
•
billing.
Processed payrolls for several local towns and business including Peterboro
•
Basket Company and Town of Wilton
Processed Official Voter Checklists, Water and Sewer bills, and Town Tax bills
•
Teller
11/1984 - 12/1987 Souhegan National Bank Milford, NH
Teller
•
Proof operator
•
Computer Room operator
•
Education History
Completion Date Issuing Institution Qualification Course of Study
06/1977 John Glenn High High School General High School
School Diploma Curriculum
Certifications
Certification Title Issuing Organization Completion Date
Office Machines Muskingum Area Joint Vocational School 06/1977
Honors
20 years of excellence in work dedication and loyalty Wilton Telephone / TDS Telecom
December 2007
Additional Information
Available to start work immediately.
References
Available upon request.
Contact this candidate