Customer Service Design

Strengths and Skills

I possess a unique combination of strong design sense along with an excellent ability to organize and

manage jobs from start to finish. I have a thorough understanding of the process of creating printed

materials. Excellence in design and production of quality work are very important to me. In my 20+ years

in the graphic design profession I have not missed a deadline. I have a long history of excellence

customer service and problem solving using resourcefulness and innovation to complete tasks. In

addition, I excel at handling details while not losing sight of the big picture. I am compassionate,

responsible, respectful and intuitive, and work well both on my own and as part of a team. I have

outstanding written and verbal communications skills, experience with graphic and web design (InDesign,

Quark Xpress, Photoshop, Illustrator, DreamWeaver), Microsoft Office, data entry, copy writing and

editing, customer service and the ability to effectively multitask. I learn quickly, thrive on a challenge,

derive a great deal of pride in a job well done.

Experience

January 1992 to Present: Periwinkle Design, my own freelance graphic design studio. Clients include

Katy Atkinson & Associates (public relations), Foothills Art Center, Rebuilding Together Metro Denver

and Volunteers of America.

June 2007 to August 2009: Ross PrintMarketing, Denver. Duties include production of advertising

materials mainly for Domino’s Pizza franchisees, design of custom advertising pieces and new national

campaign materials, following corporate standards and high volume production.

January to May 2006: The Printery, a small offset and digital print shop. Duties include design, file prep

and customer service.

February 2003 to March 2006: Rocky Mountain Quilt Museum, part-time exhibit curator responsible for

all phases of exhibit coordination, signage and publicity materials. Design and production of Rooted in

Tradition: Art Quilts from the Rocky Mountain Quilt Museum book. Compilation and production of

Eugenia’s Dream: History of RMQM video.

June 1983 to December 1991: Lee Reedy Design Associates, a small, high-end design studio in Denver,

CO. Responsibilities included collateral design, art direction, print supervision, photo direction and client

contact.

February to June 1983: Jack of Arts, Denver Colorado. Internship in graphic design.

Education

March 2006: Digital Storytelling Workshop, Center for Digital Storytelling, Denver, Colorado. Three-day

workshop using video production software and storytelling techniques to create a short, first-person

video.

June 1981 to December 1983: Community College of Denver/Auraria, Denver, Colorado. Basic design,

layout, typography and production training.

September 1976 to December 1980: Colorado State University, Ft. Collins, Colorado. Earned a Bachelor

of Science degree in Wildlife Biology.

Wheat Ridge High School, Wheat Ridge, Colorado. Graduated June 1976.

Awards

Mountain-Plains Museum Association Award of Excellence for design of Rooted in Tradition: Art Quilts

from the Rocky Mountain Quilt Museum.

Among 2,013 of 36,000 entries selected to appear in Print magazine’s Design Annual.

One of 175 selected from 2,000 by-invitation-only entries to appear in the book Print’s Best Typography.

Two Bronze Awards for excellence in graphic design from Art Directors Club of Denver.

Heidi Row 6483 Kipling Street Arvada, CO 800**-***-*** 2277 ********@*******.***

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