Data Entry High School

SHAKITA LEE

**** **. ***** ***** ** S. Apt **** Jacksonville, FL 32224

Phone: 904-***-**** E-mail: *************@***.***

WORK EXPERIENCE

January 2007-October 2010 Convergys/Dow

Jones/Trugreen

Call Center Rep

*Verifies New Sales and sets up payment options

*Answered customer calls and emails to resolve customer problems and

complaints

*Data Entry

October 2006-November 2006 Volt Services Group

Receptionist

*Answered customer calls/resolved issues and complaints

*Checked patients in and out/set and canceled appointments/took payments

for services rendered

*Billing/data entry

November 2005-May 2006 Bank of America

Proof Operator

*Micr encoded checks/balanced transactions/Data Entry

November 2003-July 2004 Data Savers of Jacksonville

Data Entry Clerk

*Performed alpha/numeric data entry daily

June 2001-May 2003 Blue Cross and Blue Shield of Florida

PEBS Associate

*COM-entry (Medicare Part B claims entry)

*IMS (Medicare Part B)

*Sorted and packaged claims for outgoing mail

*Answered the phones

*Typed memos

SKILLS

*Microsoft Word

*Microsoft PowerPoint

*Microsoft Excel

*Excellent written and verbal communication skills

*Excellent presentation and public speaking skills

*Excellent math skills

*Attention to detail

*Types 60wpm and types over 13,000kph on 10-key (97% accuracy)

*Knowledge of fax machine, copy machine, and calculators, CRT/PC

*Proficient in internet and e-mail applications

EDUCATION

August 2001-December 2004 FCCJ Community College

August 1999-May 2003 Andrew Jackson High School

Received High School Diploma

REFERENCES

Available upon request

Contact this candidate