Customer Service Manager

MICHAEL ALLEN

*** **** *** **** **** . San Tan Valley, Arizona 85143

480-***-**** . *******@********.***

PROFILE

Intuitive, active listener who asks perceptive questions and gathers

information needed to assist people in moving forward and overcoming their

limitations and obstacles.

EDUCATION AND TRAINING

Coach Training, The Coach Training Alliance, 2008

Includes comprehensive coaching techniques and methodologies education

Bachelor of Applied Science, E-Commerce, graduated with honors Davenport

University, 2004

Certificate of Internet Professional, graduated with honors, Washtenaw

Community College, 2001

PROFESSIONAL EXPERIENCE

Habilitation Care Provider, Special Needs Services, LLC, Mesa, Arizona

10/2009 to Present

. Implement teaching strategies to accomplish specific goals of

disabled individuals.

Technical Support/Customer Development, GoDaddy.com, Inc., Scottsdale,

Arizona 1/2008 to 7/2009

. Provide new customer orientation.

. Consult and assist clients with complete product selection and

support.

Substitute Teacher, Substitute Teachers Unlimited, Inc., Tempe, Arizona

11/2007 to 1/2008

. Present and teach information to K-12 students in Public, Charter

and Private schools.

. Monitor and manage classroom behavior according to school and

employer policies.

Web Designer/Consultant, Allen's Web Design, Mesa, Arizona

1/2000 to 12/2007

Web Developer, Capitol Bancorp, Ltd., Phoenix, Arizona

8/2004 to 3/2005

. Design, implement and manage web sites for 40+ small businesses and

non-profit organizations.

. Consult clients on use of the Internet as a marketing tool; provide

education and consulting on how to maximize business through the

web.

. Communicated with bank presidents at Capitol Bancorp to redesign 15

banking websites, assisted them in achieving their goals and

increasing ease of customer navigation.

General Manager, Sign Shop, Mesa, Arizona

11/2003 to 2/2004

. Oversaw all operational aspects of store management including

ordering supplies, taking orders, money management, signage design

and production.

. Resolved any customer issues and built a solid team environment with

effective communication.

Borders Group, Inc., Ann Arbor, Michigan

10/1998 to 6/2001

Data Integrity Analyst, Corporate Headquarters, Ann Arbor, Michigan

12/1999 to 6/2001

Book Seller, Ann Arbor, Michigan

10/1998 to 12/1999

. Provided internal and external customer service with focus on

customer needs analysis; listened to objectives and recommended

solutions to meet needs; processed special order items.

. Supported merchandising team and compiled weekly reports for

management by conducting extensive research and competitor

comparisons.

RELEVANT VOLUNTEER EXPERIENCE

Educational Consultant, BizWorks Studio, Tempe, Arizona,

2007

. Facilitated consulting seminars for small business owners on use of

web sites for business growth.

. Served as sounding board for ideas, offered advice and guidance

regarding web sites objectives.

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