Customer Service Medical
Resume:
Theresa Rodas
Rochester, New York 14625
Phone: 585-***-****
E-mail: ******@*******.***
OBJECTIVE
To obtain a position within a company that will
utilize my skills in a knowledgeable,
professional, medical office environment.
SUMMARY OF QUALIFICATIONS
. 9 years of medical records experience.
. Strong customer service skills.
. Able to work independently or in a group setting.
. Knowledgeable in IDX, Chart Tracker, Excel, Microsoft Word,
and CCS.
. Retrieving medical records using the terminal digit system
or alphabetically.
. Data Entry using excel spread sheets.
. Archiving and disposing of older medical records.
. Training new employees on retrieving medical records using
the terminal digit system.
. Assisting other facilities and patients in locating their
medical records.
. 7 years working in a physical warehouse environment.
. Organized, dependable, hard working and will to learn.
WORK EXPERENCE
February 2010-April 2010 Flaum Eye
Institute/University of Rochester Rochester, NY
Medical Files Clerk II
. Prepare folders for next day appointment and maintain
records of newly admitted patients.
. File records in designated areas alphabetically.
. Review medical records for completeness and assemble records
in standard order.
. Use IDX, Centricity Framework, and File Tracker to locate
patient's medical records.
. Locates, scans out, and delivers medical records requested
by doctors and other healthcare personal.
. General office duties/customer service.
July 2004-September 2009 Rochester General Health
System Rochester, NY
Health Information Management Clerk/Office Assistant
. Facilitated telephonic requests and responses from other
medical facilities and medical providers.
. Retrieved and duplicated patient medical records (using the
terminal digit system).
. Storing and archiving medical records.
. Utilized IDX, Chart Tracker, Excel, Microsoft Word, CCS.
. Performed training for new candidates.
. General office duties/customer service.
. Some chart scanning experience.
. Data entry-keeping track of medical records coming in and
going out on excel spreadsheets/stats.
. Able to lift 30 to 40 pound file boxes.
December 2006-April 2008 Westside Orthopedic
Group Rochester, NY
File Secretary
. Process all typing returned by transcriptions into the
medical record of the patient.
. Mail reports to primary care doctor, Workers' Comp,
attorneys and specialist.
. Coordinate typing by making lists for the contracted
typists.
. File all charts and dispose of older charts.
. File reports from the accordion file into charts.
. Call patients for appointment reminders.
. Pull charts for next day appointments.
Page 2
Theresa A. Rodas Resume Continued
February 2003-July 2004 RBA
Staffing Solutions/Via Health Rochester, NY
File Clerk
. Facilitated telephonic requests and responses from other
medical facilities and medical providers.
. Retrieved and duplicated patient medical records (using the
terminal digit system).
. Storing and archiving medical records.
. Utilized IDX, Chart Tracker, Excel, Microsoft Word.
. Performed training for new candidates.
. General office duties/customer service.
September 2000-May 2002 The RiverSide
Group Rochester, NY
Bindery Worker
. Fed large amounts of paper into a binder machine at a fast
rate
. Worked on hand assembly projects
July 2000-January 2004 JRS Collision
Rochester, NY
Receptionist
. General office duties
. Assisting customers
. Placing car part orders and restocking supplies
. Processing the customers orders and payments
EDUCATION
May2004-April 2005 Bryant & Stratton College
Rochester, NY
. Completing a Medical Administrative Assistant course
March 2002-June 2002 Computer Confidence
Inc. Rochester, NY
. Completed 14 weeks course in Office Information Specialist
training
. Completed training in the Microsoft Office Suite and the
Microsoft Windows
. Operating system that included Microsoft Word, Excel, Power
point, Access, and Outlook
Greece Athena High School
Rochester, NY
Graduated in 1989
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