Customer Service Assistant

* *** ****** ** . *******, VA *****

Cell 757-***-**** . E-mail *********@*****.***

Lauren A. Sheppard

Objective

To receive a Bachelors degree in Performing Arts

from American Music and Drama Academy

Education

9/09 - 5/10 Savannah College of Art and

Design Savannah, GA

9/05 - 6/09 Bethel High School Hampton, VA

Advanced Diploma

Current GPA 2.89

Currently attending classes at Thomas Nelson

Community College

Work experience

03/09 - 06/09 TCR Newmarket Shopping Center

Newport News, VA

Customer Service Representative

Placed outbound survey calls in reference to

government elections and requested donations

Responded to all inbound calls

06/08 - 08/08 Downing Gross Cultural Arts Center

Newport News, VA

Staff Assistant

Assisted students in learning their roles for

theatrical plays. Taught students

different types of poetry. Taught students the

correct acting techniques for

the character they represented. Helped with the

organization of theatrical

plays. Make sure students are safe at all times.

6/06 - 8/09 B and B Painting and Drywall Hampton,

VA

Clerk

Answer phones, data entry, typing and filing

06/07 -09/08 Jet Corp/Downtown Hpt Daycare

Hampton, VA

Classroom Assistant

Responsible for overseeing kids in the classroom.

Assisted with lunches and snacks. Assisted with

both educational as well as recreational

activities. This job was given to me via the Jet

Program at Hampton University. I was paid by

Hampton University.

06/06 - 8/06 Jujuan Burwell

Hampton, VA

Babysitter

Responsible for watching Mrs. Burwell's 8 and 9

year old son's. Made sure they had both breakfast

and lunch, as well as snacks. Played educational

games with them and took them to the park and for

walks. Cleaned kitchen, den and restroom. Planned

each day to include both fun and educational

activities, as well as well balanced meals.

6/06 - 8/06 Brenda Marshall

Hampton, VA

Babysitter

Responsible for watching Ms. Marshall's 1 and 4

year old daughter's. Made sure they had both

breakfast, lunch and snacks. Played educational

games with them and took them to the park and for

walks. Changed diapers and gave baths if needed.

Planned each day to include both fun and

educational activities, as well as well balanced

meals.

Volunteer experience

Solo singer at Transformation Worship Center. Work

with the youth at church. Volunteered at the

Virginia Living Museum as a greeter and classroom

assistant. Assist Dean of Girls at Bethel High

School with day to day office work. Library page

at Davis Middle School.

References

James L. Batts, Jr. 757-***-****

Jujuan Burwell 757-***-****

Brenda Marshall 757-***-****

Extracurricular activities

Student at Hampton Roads School of Performing Arts.

Singing, Acting, Swimming and Surfing the Web.

Summary of qualifications

Knowledge of Microsoft Office Word, PowerPoint,

Excel, and Access. I also have strong knowledge of

the internet and some multimedia operations.

Babysitting certified (includes CPR training).

Contact this candidate