Administrative Assistant Customer Service
Resume:
DeLindah N. Bowles
*** ********** ****** ( Vacaville, CA 95687 ( 707-***-**** (
***********@****.***
CAREER OBJECTIVE
Seeking a challenging position in the Computer Field, that will benefit
from my initiative, capabilities, and positive attitude ultimately
qualifying me for advancement.
SKILLS
. Outstanding Customer Service
o Complex Problem Solving
o Entry-level of Microsoft Access 2003 & 2007
o Knowledge of MS Exchange Server 2003
o Entry-level of Microsoft SQL Server
o Skilled in Packet Tracer 5.0
o Exceptional Communication Skills
o Router Simulations & Configurations
o Competent in MS Project 2003 & 2007
o Proficient in MS Office 2003 & 2007
o Aptitude to de-escalate customers
o Adept in Microsoft Visual Studio.NET
o Perform routing maintenance on equipment
ACCOMPLISHMENTS
ITT Technical Institute Graduating Class of 2009
Valedictorian
Alpha Beta Kappa (ABK)
Honor Society
National Technical Honor Society (NTHS)
Honor Society
WORK EXPERIENCE
Goodwill Industries Administrative Assistant/Computer Trainer
Cordelia, CA 11/09-present
o Assisted CSP Program Services Specialist in recording OAT participant
hours
o Administered and graded tests, helped with resume building skills such
as learning MS Office
o Created and maintained files on each participant, and updating when
necessary
o Answered telephones, directed calls, and took messages
o Copied, sorted, and filed records of office activities
o Operated office machines, such as photocopiers and scanners, facsimile
machines, voice mail systems, and personal computers
o Compiled and recorded data and other information, such as weekly
attendance, or monthly reports
o Maintained inventory and database systems using a computer
Inner City Youth Computer Support Specialist/Instructor
San Francisco, CA 07/01-present
o Oversaw the daily performance of computer systems
o Answered user inquiries regarding computer software or hardware
operation to resolve problems
o Set up equipment for employee use, performing or ensuring proper
installation of cables, operating systems, or appropriate software
o Diagnosed, troubleshoot, and resolved hardware, software, or other
network and system problems, and replaced defective components when
necessary
o Configured, monitored, and maintained email applications or virus
protection software
o Networked computers and routers so that they are able to communicate
and share information
o Configured, and tested computer hardware, networking software and
operating system software
o Entered commands and observed system functioning to verify correct
operations and detect errors
WORK HISTORY
Computer Trainer Goodwill Industries of the Greater East Bay
Cordelia, CA 02/10-present
Computer Support/Instructor Inner City Youth San
Francisco, CA 07/01-present
Administrative Assistant Goodwill Industries of the Greater East Bay
Vallejo, CA 11/09-02/10
Volunteer - Computers Goodwill Industries of the Greater East Bay
Vacaville, CA 04-09-11/09
Document Release Spec. Bank of the West Walnut
Creek, CA 12/05-08/06
Copy Center Specialist Staples
Vacaville, CA 11/03-11/04
EDUCATION
Bachelor of Science, Information Systems Security ITT Technical
Institute Still Attending
Associate of Science, Computer Networking Systems ITT Technical Institute
Rancho Cordova, CA
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