Customer Service Manager

Linda Cline

919-***-**** ****

Conroy Way Willow Spring, NC 27592

*******@**.**.***

Administrative

Highly qualified and results-driven administrative professional with over

** ***** ** ****nistrative leadership experience supervising office

operations, as well as shift management experience with USAIR. Leverages

finely-honed interpersonal and time management skills to successfully

manage administrative staff and streamline workflow productivity, achieving

corporate goals and objectives. Energetic and goal-oriented with a genuine

passion for business administration and a well-rounded background in

supporting a progressive organization in optimizing performance. Seeking

an administrative support position that will effectively utilize acquired

leadership skills and abilities while demonstrating employee relationship

building experience.

((KEY STRENGTHS((

< Shift Management

< Office Management

< Staff Supervision

< Customer Relations

< Personnel Training

< Administrative Support

< Appointment Scheduling

< Organizational Management

< Airport Security

< Performance Evaluation

< Regulatory Compliance

< Purchasing Supplies

< Scheduling Work/Overtime

< Budget Oversight

< Policy & Procedure Development

< Inventory Control

< Switchboard Operation

< Record Keeping

((EDUCATION((

Saint Maria Goretti

Philadelphia, PA

Secretarial Courses

Delaware County Community College

Prerequisite Courses, Medical Field

Community College of Philadelphia

Personnel Management Courses

((TECHNICAL SKILLS((

MS Word, Excel, Outlook, 10-Key, Image Scanners, Multi-Line Phone System,

Facsimile, Copiers & Internet Explorer

((PROFESSIONAL EXPERIENCE((

Administrative Assistant Receptionist

MAACO Enterprises, Inc., King of Prussia, PA, 2006 - 2009

Responsible for answering phones, creating new and maintaining files,

processing mail, and facilitating time sheets for payroll.

- Handled all correspondence, ordered supplies, prepared installation

packages, collaborated with vendors to obtain proposals nationwide,

and processed invoices.

Bus Driver

Liberty Public Schools, Liberty, MO, 2004 - 2006

Ensured student safety to and from school while creating a positive

atmosphere during transportation.

- Attended monthly safety meetings and passed intensive testing to

obtain a Class A CDL license.

- Received 2-year Safe Driving Award for maintaining an excellent

driving record.

Shift Manager/Customer Service Agent

USAIR Express, Allegheny Airlines, 1994 - 1996

Oversaw all daily operations of commuter airline, such as administrative

duties, passenger/ramp services, etc.

- Answered passenger complaint letters, scheduled overtime, and

maintained budget constraints.

- Only Shift Manager chosen out of 3 to revise and update the Company

Employee Manual.

Shift Manager

USAIR, Inc., Philadelphia International Airport, 1989 - 1998

Held accountable for employee staffing, customer service, ramp supervision,

and various other daily operations.

- In-charge of airport security.

Office Manager Personnel Director

Sprecher, Felix, Visco & Hutchison, 1987 - 1988

Supervised all support staff, as well as managed recruitment advertising,

interviewing, hiring, and training of new employees.

- Organized social events for the firm and assisted Partner in

developing a style manual for correspondence and memorandum.

(919) 285-

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